Pharmacy Technician II - Call Center, Remote

Freddie Mac; Lebanon (NH); Remote; USD 38,000 - 52,000; Full time

Job summary

A leading healthcare services provider is looking for a Pharmacy Technician with strong customer service skills for a fully remote work opportunity. The role involves preparing medications, triaging customer concerns, and training new staff. The position offers a comprehensive benefits package and opportunities for growth within the organization.

Benefits

Comprehensive benefits package

Tuition reimbursement up to $3,000 per year

Paid time off including holidays

Shift differentials for evenings and weekends

Qualifications

• Pharmacy Technician certification required.
• 1 year of pharmacy experience preferred.
• Ability to maintain composure under stressful situations.

Responsibilities

• Answer phones and triage customer service issues.
• Prepare prescription medications and stock locations.
• Serve as a preceptor for pharmacy department staff.

Skills

Multitasking

Customer Service

Attention to Detail

Composure Under Stress

Education

Associate's Degree in a Health or Related Field

Registered Pharmacy Technician

Certified Pharmacy Technician (CPhT)

BLS Certification

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid time off accrued per pay period, including six paid holidays
- Shift differentials of 10% for evenings, 20% for nights, and 15% for weekends when applicable
- Tuition reimbursement available up to $3,000 per year
- Fully remote work opportunity

What to Expect (Job Responsibilities):
- Answer phones and triage customer service issues
- Prepare prescription and non-prescription medications and/or devices
- Stock and replenish stock locations and automated dispensing machines
- Serve as a preceptor and assist with orientation and training of pharmacy department staff
- Communicate supply issues, problems, or discrepancies appropriately

What is Required (Qualifications):
- Ability to multitask and maintain attention to detail
- Strong customer service skills, including phone interactions
- Ability to maintain composure under stressful situations
- Associate's degree in a health or related field, with 1 year of pharmacy experience, or equivalent education and experience
- Registered Pharmacy Technician with the NH Board of Pharmacy required
- Certified Pharmacy Technician (CPhT) certification required
- BLS Certification required within 30 days of hire for Pharmacy Technicians in the Retail or Specialty Pharmacy if required to administer immunizations

How to Stand Out (Preferred Qualifications):
- 1 year of pharmacy experience preferred
- Experience in a fast-paced healthcare environment

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