Pharmacy Technician II

American Health Packaging; Reading, Northern (Berks County, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision care

Training programs

Mentorship programs

Job summary

Cencora’s ambulatory pharmacy team at Reading Hospital focuses on providing comprehensive patient-centric services, including prescription processing, insurance coordination, and medication delivery through a concierge program.

The role emphasizes accurate data entry, patient communication, and collaboration with pharmacists to ensure optimal patient care in a high-volume environment.

Qualifications

• Minimum two years direct ambulatory pharmacy experience.
• Pharmacy technician certification (PTCB or equivalent) required.
• PA Pharmacy Technician license or trainee license required.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Create patient profiles in the pharmacy system.
• Enter prescription plan details for processing and adjudication.
• Enter new patient prescription information into the system.
• Resolve insurance, reimbursement, and payment issues with providers, patients and pharmacists.
• Support business goals and Ambulatory Pharmacy metrics.
• Retrieve and prepare medications for pharmacist review.
• Prepare inventory reports and assist in purchasing.
• Handle inbound calls and triage to appropriate staff.
• Assist with adjudicated claims and follow up on issues as needed.
• Support pharmacists with information for therapeutic consultations.
• Coordinate with Pharmacy Benefit Managers on plan issues.
• Support ambulatory dispensing robotic technology.
• Deliver medications and supplies under concierge program.

Skills

Ambulatory pharmacy experience

Pharmacy data entry

Insurance adjudication

Customer service

Communication skills

Education

Pharmacy technician certification

PA tech license

High School Diploma

Tools

Pharmacy information system

Inventory management software

Job description

Job Details

Cencora has managed and staffed the Reading Hospital Ambulatory Pharmacy inside of the 700 bed Reading Hospital since 2017 and has expanded services to 6 locations over the years. We foster a culture where career development and training play a key role as our staff gain experience in many aspects of ambulatory and specialty pharmacy. We currently employ pharmacists in both clinical and ambulatory settings with a support staff of technicians in various roles. We are excited to welcome new team members to continue to grow our team and kickstart new careers. We started with 2 pharmacists and 4 technicians and have since expanded into a much larger operation with services at multiple pharmacy locations such as: meds-to-beds employee prescriptions pharmacy navigators embedded in clinics Specialty Pharmacy Mail Order Pharmacy A Pharmacy Technician in our organization is a positive, charismatic, team-oriented individual with a dedication to customer service and patient care. Someone who can manage competing priorities, is technology savvy, and has strong communication skills would be a good fit for this role. The pharmacy is a 24/7 operation. Shifts are typically 8 to 10 hours and will be scheduled in the 7a-9p time frames. Rotating weekends and holidays. Full time, 40 hours per week. Occasional shifts at other Reading Hospital Retail Pharmacy locations.

Responsibilities

• Responsible for creating a patient profile in the pharmacy information system.
• Enters necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions.
• Responsible for entering all new patient prescription information into the pharmacy information system.
• Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients and pharmacists.
• Participates in achieving business goals and metrics for the Ambulatory Pharmacy.
• Retrieves and prepares the medication for pharmacist review and verification.
• Prepares inventory reports for pharmacist review to purchase.
• Submits, receives, and places inventory in stock.
• Answers inbound telephone calls and triages calls as appropriate based upon the nature of the call to the appropriate staff.
• Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
• Assists Pharmacist by providing required information for therapeutic consults with patients.
• Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.
• Supply and monitor ambulatory dispensing robotic technology.
• Actively participates by delivering medications and pharmaceutical supplies to patients as outlined by the concierge prescription program.
• Performs related duties as assigned.

Education

• Normally requires a minimum of two (2) years directly related and progressively responsible ambulatory pharmacy experience; bachelor's degree program preferred.
• Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required.
• State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements.
• PA Registered Pharmacy Technician license or Pharmacy Technician Trainee license is required. For further information, please consult the state board of Pharmacy.

Skills and Knowledge

• Ability to communicate effectively both orally and in writing
• Ability to work quickly and accurately under time and volume constraints
• Strong interpersonal skills
• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
• Familiarity with pharmaceutical products, services and drug interactions
• Strong organizational skills; attention to detail
• Good analytical skills
• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in pharmacy support, healthcare operations, medication order support, inventory support, patient services, or a related field required.
• Certification in pharmacy support, pharmacy technician practice, medication handling, inventory control, healthcare operations, or a related field preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

• medical
• dental
• vision care
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• training programs
• professional development resources
• mentorship programs
• employee resource groups
• volunteer activities

Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: AmerisourceBergen Services Corporation Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.