Pharmacy Technician II

Elevance Health; Florida; Hybrid; USD 25,000 - 33,000; Full time

Job summary

Elevance Health is seeking a Pharmacy Technician II to interpret and input moderately complex prescriptions, resolve adjudication issues, and liaise with providers to clarify details. This role emphasizes accuracy, compliance, and patient safety in a virtual setting with essential in-person onboarding sessions.

The position requires an active Pharmacy Technician license and at least two years of pharmacy experience, with a focus on high-volume, precise data entry and strong communication with

Qualifications

• HS diploma or equivalent with 2+ years of pharmacy experience, or an equivalent combination of education and experience.
• Active Pharmacy Technician license or national/state certification as required by state law.
• CPCC business area requires current Pharmacy Tech license and certification.

Responsibilities

• Interpret and data-enter moderately complex prescriptions and troubleshoot adjudication issues.
• Contact healthcare providers to clarify prescription details and secure missing information to prevent order delays.
• Work with pharmacists and providers to ensure timely, compliant, safe, and high-quality order processing.

Skills

Verbal communication

Written communication

Attention to detail

Problem solving

Documentation

Computer skills

Education

HS diploma or equivalent

Pharmacy Technician Certification (state or national)

Tools

Data entry systems

Pharmacy software

Job description

Location:

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Work Schedule:

Monday – Friday; 12:30 PM – 9:00 PM EST

The Pharmacy Technician II is responsible for the interpretation and data entry of moderately complex prescriptions and troubleshooting adjudication issues. A key function of this role includes contacting healthcare providers offices to clarify prescription details, secure missing information, and resolve discrepancies that prevent order processing. The technician works with urgency and attention to detail to ensure orders meet compliance, safety, and quality standards throughout the workflow.

How You Will Make An Impact

• Verifies member information and inputs data for the pharmacists.
• Educates members on pharmacy-based rules related to prescriptions and medication resources or assistance programs.
• The technician will work closely with pharmacists and providers offices to prevent delays in therapy and provide exceptional service experience.
• Provides resolution to grievances and appeals issues.
• Responds to inquiries from physicians, sales team, and members related to formulary and prescription benefits.
• This role is responsible for processing specialty prescriptions orders with accuracy, efficiency, professionalism, and ensuring compliance with regulatory requirements, and following internal standard operating procedures.
• Help deliver high-quality lifesaving pharmacy care for patients with complex or medical conditions.

Minimum Requirements

• Requires H.S. diploma or equivalent and minimum of 2 year of pharmacy experience; or any combination of education and experience, which would provide an equivalent background.
• Requires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States.
• For the CPCC business area a current Pharmacy Tech license and certification is required.

Preferred Skills, Capabilities, And Experiences

• Strong verbal and written communication skills
• Experience making high volume outbound calls
• Professional communication with providers office and healthcare professionals
• Ability to identify missing or incomplete information on prescriptions to obtain clarifications
• Attention to detail
• Problem- solving skills
• Strong documentation and computer skills.