Pharmacy Technician (Hybrid)

Mass General Brigham; Burlington (VT); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Mass General Brigham seeks a Pharmacy Technician to work directly with patients and clinic staff for medication management in a hybrid role. Candidates should have pharmacy technician experience and strong customer service skills, coupled with the ability to navigate insurance and benefit coordination. This position plays a pivotal role in ensuring patients receive timely and accurate medication, thus providing a positive healthcare experience.

Qualifications

• Experience working directly with patients in a healthcare setting.
• Registered with State Board of Pharmacy or willing to be registered.
• CPhT-Certified Pharmacy Technician License in Massachusetts is preferred.

Responsibilities

• Review medication regime with patients to determine dispense needs.
• Monitor patient concerns and profiles to meet medication therapy needs.
• Assist patients with benefit coordination and financial assistance.

Skills

Customer service

Attention to detail

Problem solving

Communication

Education

High School diploma/GED

Four-year degree in healthcare-related field

Tools

Microsoft Office

EPIC or similar medical record software

Job description

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Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

budgeted FTE for clinical team growth and expansion

Job Summary

General Summary/Overview:

Work directly with patients, Specialty Pharmacy staff, and clinic staff to manage the specialty medication needs of Mass General Brigham patients. Understand the complex medication needs of patients and coordinate with pharmacy and medical/nursing staff to meet those needs while providing extraordinary

service. Assist patients with benefit coordination and financial assistance, manage prior authorizations, and ensure patients receive their medications at the appropriate time.

Principle Duties And Responsibilities

Work with physicians, nurses and pharmacists to ensure that each patient receives the medications he/she needs at the appropriate time:

• Review medication regime with patient to determine which medications need to be dispensed
• Process medication orders confirming that they are billed to all third parties correctly
• Monitor patient concerns, charts and profiles to meet their medication therapy needs
  
  

Support MGBSP Patient Needs

• Answer patient questions about the service, insurance issues, financial assistance needs, etc.
• Ensure all questions are answered timely and accurately
• Ensure clinical questions are appropriately escalated to a pharmacist
• Ensure employee back-up coverage is trained and knowledgeable
• Report any Patient Safety Events according to MGB SP guidelines
  
  

Commit To Building Relationships

• Quickly forge and sustain (or develop and maintain) strong relationships with pharmacists, coworkers, prescribers, nurses and patients to build/support the services we provide
• Provide caring service, adjusting approaches to reflect developmental level and cultural differences of population served
• Improve processes to facilitate communication and service between patient, and clinic, infusion center and discharge pharmacy teams to ensure accurate and timely delivery of medications
• Participates in MGB SP Clinical Subcommittees
  
  

Act As The Insurance Specialist

• Understand Medicare/Medicaid regulations and billing guidelines as they pertain patient pharmacy benefits
• Understand billing primary, secondary and tertiary insurance claims
• Resolve any billing issues and obtain Prior Authorizations for medications.
• Obtain benefit information and verify patient insurance eligibility and level of coverage
• Cross train within PCC roles as directed to support emergent and ongoing business needs.
  
  

Qualifications

Qualifications:

• Pharmacy technician experience, or equivalent combination of education and related experience working directly with patients in a healthcare setting. Experience with prior authorizations and their renewal, and medication and financial assistance renewals are a plus.
• Computer skills (Microsoft Office, Excel, Word, Access). Experience with Pharmacy, EPIC or similar medical record software a plus.
  
  

Skills/Abilities/Competencies

License/Certification/Registration:

• Registered with State Board of Pharmacy or willingness to become registered upon hire.
• CPhT-Certified Pharmacy Technician License in the State of Massachusetts.
  
  

Minimum Experience

• High School diploma/GED
  
  

Preferred Experience

• Four-year degree in healthcare-related field or four-year degree and experience in a healthcare setting.
• Experience working with patients receiving Specialty Medications.
• Proficiency on other languages a plus
  
  

Additional Requirements

• Responsible for confidential data: Respect the confidentiality of all information, including information regarding patients, staff members or Health System business issues, and share information only with those who need to know
• Excellent customer service skills, excellent written and verbal communication skills, proficient in the English language, good attention to detail, ability to problem solve effectively, ability to follow policies and procedures, basic math skills, advanced computer skills and proficient with medical terminology
• Provide On-call support on a scheduled rotation
  
  

Respect the confidentiality of all information, including information regarding patients, staff members or

Health System business issues and share information only with those who need to know.

Due to differences in scope of care, practice, or service across settings, the specific experience required for this position may vary

Supervisory Responsibilities: N/A

Fiscal Responsibility: N/A

Working Conditions

Standing, walking, sitting, reaching above shoulders, reaching waist level, reach below the knee, climbing, lifting about the shoulder <10 - 20 MAX # LBS, lifting waist level <10 - 20 MAX # LBS

Additional Job Details (if Applicable)

Remote Type

Hybrid

Work Location

31 North Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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