Pharmacy Technician – Freedom Fertility - Remote, AZ

The Cigna Group; Tempe (AZ); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Technician to work from home in Arizona. In this vital role, you will assist patients in obtaining necessary medications, ensuring timely processing and shipment. Your attention to detail will be crucial as you engage with patients and insurance companies, manage prescription orders, and provide exceptional customer service. This position offers the chance to make a real difference in patients' lives while enjoying a supportive work environment that prioritizes growth and advancement opportunities. If you're ready to contribute to a meaningful mission, this role is perfect for you.

Benefits

Day 1 medical insurance

401(k) plan with employer match

Paid Time Off

Competitive Benefit package

Growth and Advancement opportunities

Qualifications

• Must have a valid National Pharmacy Technician certification and Arizona license.
• Strong attention to detail and communication skills are essential.

Responsibilities

• Assist patients with medication orders and process prescriptions accurately.
• Interact with healthcare providers and insurance companies to resolve issues.

Skills

Attention to Detail

Verbal Communication

Written Communication

Problem-Solving

Basic Math Skills

Education

High School Diploma or GED

National Pharmacy Technician Certification

Arizona State Pharmacy Technician License

Tools

Microsoft Office

Computer System for Prescription Processing

Job description

This is a full-time work from home position that must reside within the state of Arizona.

As a Pharmacy Technician with Freedom Fertility, you will be assisting patients in receiving needed medications to help achieve their dreams of building a family. You’ll be empowered to engage patients, insurance companies, and multiple departments to process orders and ensure timely shipment of medications. This role is very detail oriented, and you’ll spend your day working on our computer system, answering incoming calls and making outbound calls to patients to review benefit coverage.

Here’s a little more on how you’ll make a difference:

• Associate prescription images to patient profiles and create patient profiles in system if needed.
• Prepare prescriptions for processing, including assessing validity of prescription.
• Manually route orders to appropriate stage for processing, validation or clarity from Doctors’ offices, insurances and/or patients.
• Accurately enter prescriptions into our system, run test claims, and support patients with their medication orders. Use the knowledge you gain from training, your problem-solving skills and support from your team to accurately process prescription claims so they will be dispensed accurately.
• Associate and add insurance/discount program information to patients or specific medication, including setting up coordination of benefits.
• Resolve rejections and update patient on any and all delays in processing accordingly.
• Interact directly with healthcare providers and insurance companies. Research issues with pharmacists and doctors’ offices and provide guidance to our patients about medication coverage.
• Respond to incoming calls from patients with questions about their prescriptions, prescription coverage including copays, as well as setting up patient-driven medication refills.
• Complete multiple tasks without sacrificing attention to detail or customer service. You will be busy handling multiple requests at any given time as well as documenting information in our system.

What you need to do the job:

• High School Diploma, or GED required.
• Relevant experience or a willingness to learn.
• Valid National Pharmacy Technician certification is required.
• Valid Arizona State pharmacy technician license is required.
• Microsoft Office proficiency and data entry skills
• Basic math skills (addition/subtraction/multiplication)
• Strong attention to detail, accuracy, and quality
• Excellent verbal and written communication skills
• Must reside within the state of AZ.
• Experience working prescriptions claims and knowledge of rejections helpful.

Ability to work a rotating work schedule:

• 6 AM -2:30 PM 2 days/week. Arizona Time
• 7 AM -3:30 PM 2 days/week. Arizona Time
• 9:30 AM - 6:00 PM 1 day/week
• There is also a Saturday shift of 6 AM -3 PM Arizona Time which happens about every 4 -5 weeks.
• Please note that work schedule will change during daylight savings time.

What we offer:

• Day 1 medical insurance
• 401(k) plan with employer match
• Paid Time Off
• Competitive Benefit package
• Growth and Advancement opportunities

NOTE: We are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable, and you may need to purchase an Ethernet cord depending on your current set up.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.