Pharmacy Technician Senior Representative - Freedom Fertility - Remote, AZ

Cigna; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team as a Pharmacy Technician Senior Representative, where you'll play a crucial role in enhancing patient care through exceptional customer service and detailed prescription management. This position requires strong problem-solving abilities and communication skills to assist patients effectively with their pharmacy benefits. You'll be part of a specialized team that values accuracy and quality, while also enjoying a dynamic work environment that encourages growth and innovation. If you're passionate about making a difference in healthcare and thrive in a detail-oriented role, this opportunity is perfect for you.

Qualifications

• Minimum 2 years pharmacy technician experience required.
• Valid National Pharmacy Technician certification and Arizona State license needed.

Responsibilities

• Accurately process prescriptions and handle patient inquiries.
• Maintain proficiency across multiple areas while ensuring quality.

Skills

Customer Service

Problem-Solving

Communication Skills

Attention to Detail

Math Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

As a Pharmacy Technician Senior Representative, you will be working on a specialized team focused on high touch programs to assist our patients. This role is very detail oriented, and you’ll spend the majority of your day researching benefits, obtaining prior authorizations, processing orders and talking to patients and/or providers. Our representatives are dedicated team members who excel at customer service, helping us elevate our pharmacy patient care to new heights.

In this role, you will be part of Sr. Tech workgroup on a Cigna Team that will focus on the following:

• Accurately enter prescriptions into our system, adjudicate claims and work rejections, and support patients with their medication orders. Use the knowledge you gain from training, your problem-solving skills and support from your team to accurately process prescription claims so they will be dispensed accurately.
• Rapid and thorough investigation of processing/benefit inquiries from Freedom Inside Sales team.
• Insurance inquiries/benefit checks.
• Cross trained in multiple areas while maintaining proficiency and accuracy.
• Juggle multiple tasks without sacrificing attention to detail.
• Help patients understand their pharmacy benefits better and answer patient calls effectively.
• Use empathy and your strong communication skills to handle patient questions, payment method processing, and prior authorization follow up.

What you need to do the job:

• High School Diploma, or GED required.
• Minimum of 2 years pharmacy technician experience.
• Valid National Pharmacy Technician certification is required.
• Valid Arizona State pharmacy technician license is required.
• Microsoft Office proficiency and data entry skills.
• Strong math skills related to prescription calculations.
• Exceptional attention to detail, accuracy, and quality.
• Excellent verbal and written communication skills.
• Ability to work a rotating work schedule:

• 9AM -5:30 PM 3 days/week;
• 10:30AM-7PM 1 day/week;
• 12:30 PM -9 PM 1 day/week;
• There is also a Saturday shift of 9 AM -6 PM which happens about every 4 weeks.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.