Pharmacy Technician: Fast-Paced, Customer-Focused Processing

Polly Country Market; Columbia Township (MI); On-site; USD 25,000 - 33,000; Full time

Job summary

Polly Country Market is seeking a Pharmacy Technician to assist the pharmacist in filling prescriptions, processing insurance, and delivering excellent customer service in a grocery store setting.

The role requires attention to detail, strong communication, and the ability to work in a fast-paced team environment while maintaining confidentiality and compliance with HIPAA and state regulations.

Qualifications

• High school diploma or equivalent.
• CPhT certification may be required by state regulations.
• State license/registration may be required.
• Basic computer and data entry skills.
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and as part of a team.

Responsibilities

• Assist pharmacists in filling and labeling prescriptions accurately.
• Enter and process prescription and insurance information in the computer system.
• Communicate with insurance companies for billing and prior authorizations.
• Maintain confidentiality of patient records and prescription information.
• Receive and store incoming pharmaceutical supplies; maintain inventory levels.
• Help manage the pharmacy workflow and ensure timely customer service.
• Answer phone calls and address basic customer inquiries or direct them to the pharmacist.
• Assist in processing refills and contacting prescribers for refill authorizations.
• Handle transactions at the pharmacy register, including cash, credit, and insurance copays.
• Follow state and federal laws, including HIPAA and pharmacy regulations.
• Keep work areas clean, organized, and compliant with safety and sanitation guidelines.

Skills

Attention to detail

Customer service

Communication

Teamwork

Basic computer skills

Inventory management

Education

High school diploma or equivalent

Certified Pharmacy Technician (CPhT) certification

State pharmacy technician license/registration

Tools

Pharmacy computer system

Job description

Polly Country Market is seeking a Pharmacy Technician to assist the pharmacist in filling prescriptions, processing insurance, and delivering excellent customer service in a grocery store setting.

The role requires attention to detail, strong communication, and the ability to work in a fast-paced team environment while maintaining confidentiality and compliance with HIPAA and state regulations.