Pharmacy Technician Customer Service

Symbria; Woodridge (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Disability insurance

Flexible Spending Accounts

Employee Assistance Programs

PTO and Tuition Reimbursement

Job summary

Symbria is seeking a Pharmacy Technician Customer Specialist to join our team, delivering patient-centered service to seniors at assisted living and independent living campuses. The role focuses on verifying insurance and payment information, processing prescriptions, and assisting with enrollment, flu clinics, and survey preparation, with hours 11:00 AM–8:00 PM CST and rotating weekends.

As a 100% employee-owned company, we offer competitive benefits and a collaborative, growth-oriented

Qualifications

• High School diploma or GED.
• Pharmacy Technician License (CPhT) in states Symbria operates.
• Willingness to obtain multi-state licensure.
• Retail pharmacy or customer service experience (1 year min).
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Excellent customer service and communication skills.
• Knowledge of brand/generic drugs and medical terminology.
• Ability to work weekends/holidays/rotating shifts.

Responsibilities

• Verify insurance and payment information; perform Medicare Part D evaluations.
• Provide internal marketing within communities to grow client base.
• Assist enrollment and ordering via Medicare programs and cash-discount cards.
• Coordinate flu clinics and family nights with communities.
• Prepare for survey visits and new community transitions.
• Process new and refill prescriptions.
• Package and prepare cycle medications.
• Contact physicians' offices for refill authorization.
• Follow up with clients and document in the system.
• Collaborate with team; provide backup to other departments.
• Any other duties as assigned.

Skills

Customer service

Communication

Teamwork

Education

High School diploma or GED

Pharmacy Technician License (CPhT)

Tools

Microsoft Office

Pharmacy software

Job description

Overview

Symbia Rx Services is seeking a team oriented,

Symbria Rx Services is seeking a team oriented, Pharmacy Technician Customer Specialist who shares our commitment to ensuring the health and wellness of seniors. As one of the few 100% employee-owned companies in healthcare, our business practices are guided strictly by the values to which our employee owners are committed to. For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.

Position Summary

The Pharmacy Tech Customer Specialist (PTCS) is responsible for providing services directly to customers and staff of assisted living and independent living campuses to maintain customer satisfaction and increase client base within a campus.

Position Details

• 11:00AM to 8:00PM CST.
• Rotating weekends and holidays. Those hours will depend on needs.
• Must currently live in a state Symbria Rx Services is licensed in: AZ, CO, FL, IL, IN, KS, MA, MI, MO, PA, OH, WI

Responsibilities

• Maintain direct contact with patients and their families to verify insurance/ payment information, perform Medicare Part D evaluations and to help monitor high cost medications and copays.
• Provide internal marketing within existing communities to increase our client base.
• Assist with enrollment and ordering via programs designed specifically for this customer base such as Medicare B covered medication and cash-discount cards.
• Work directly with communities to provide services such as flu clinics and family night to their clients.
• Assist communities to prepare for survey visits.
• Assist with new community transitions.
• Process new and refill prescriptions.
• Package and prepare cycle medications.
• Contact physician’s office as needed for refill authorization.
• Contact client for verification of orders as needed.
• Prepare audit sheets and provide feedback to manager.
• Forward incomplete or rejected scripts to appropriate department for resolution and track status in the system.
• Initiate and document correspondence and follow up in system.
• Work collaboratively with other team members and manager to ensure best-practices are shared.
• Provide backup support to other pharmacy departments based on business needs or production levels.
• Any and all duties as assigned.

Qualifications

To perform this job successfully, the ability to perform each essential duty satisfactorily is necessary and the qualifications listed below are representative of the knowledge, skill, and/or ability required:

• High School diploma or general education degree (GED).
• Pharmacy Technician License where applicable, in all states Symbria has a pharmacy and a National Certification (CPhT).
• Willingness to obtain multiple state licensure in the states Symbria provides pharmacy services.
• Retail pharmacy or customer service experience; minimum one year.
• General computer knowledge including Microsoft Office: Word, Excel and Outlook.
• Excellent customer service, interpersonal, verbal and written communication skills.
• Ability to identify and meet customer’s needs and requirements.
• Strong knowledge of Brand/Generic drugs and medical terminology.
• Must be able to work weekends, holidays and alternate shifts for PTO/staffing coverages as 24/7/365 operational needs dictate.

Why work for us?

We are a 100% employee-owned company through an Employee Stock Ownership Plan (ESOP). You, along with your co-workers, have an ownership stake in this company! For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.

• Medical, Dental, and Vision Insurance
• Short/long Term Disability Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Programs
• Paid Time Off (PTO) and Tuition/CEU Reimbursement

A ll applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.