Pharmacy Technician - Customer Service

Guardian Pharmacy, LLC; Phoenix (AZ); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

401(k) with company match

Health plan options

Dental and Vision plans

Life and Disability coverage

Paid holidays and vacation

Job summary

Saliba’s Extended Care Pharmacy, a Guardian family member, is seeking a Pharmacy Technician - Customer Service in Phoenix, AZ. You will support facilities with orders, answer questions, and help ensure accurate data entry.

The ideal candidate has 2+ years of related experience, an active Arizona tech license, and a preference for national certification (PTCB). Training hours may vary, with a focus on high-quality service.

Qualifications

• High school diploma or GED required; Arizona technician license required.
• 2+ years related experience; national certification preferred (PTCB).
• Strong computer and pharmacy operations system skills; attention to detail.

Responsibilities

• Answer calls from facilities promptly and professionally.
• Create telephone orders for refills, new orders, and triage to Order Entry.
• Refill orders in the pharmacy system as needed and communicate with facilities.

Skills

Customer service

Phone support

Attention to detail

Team collaboration

Education

High School Diploma or GED

Arizona Pharmacy Technician license

National Certification (PTCB) preferred

Tools

Docutrack

Pharmacy software

Job description

## Pharmacy Technician - Customer ServiceApplyremote type: On-Sitelocations: Phoenix, Arizonatime type: Full timeposted on: Posted Todayjob requisition id: R15714Phoenix, Arizona, United States of America**Extraordinary Care. Extraordinary Careers.****With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.**Saliba’s Extended Care Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Phoenix, Arizona.**Why Saliba’s Extended Care Pharmacy? We’re reimagining medication management and transforming care.****Who We Are and What We’re About:**Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.**Position Details:*** **Schedule: Sunday - Thursday, 8:00 am - 4:30 pm (Training hours differ)*** **Pay: $20.00 - $23.00*** **Location: Saliba's Pharmacy - 925 E Covey Lane, Phoenix, AZ 85024****Requirements:*** **Active Arizona pharmacy technician license required*** **Call center or phone-based customer service experience preferred**Provide excellent customer service to the facilities in taking orders, answering questions, referring information and phone calls to the appropriate departments. **Attributes Required: • Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy • Strategy and Planning – ability to think ahead, plan and manage time efficiently • Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level • Team Oriented – ability to work effectively and collaboratively with all team members** **Essential Job Functions (include the following):** • Answering phone calls from facilities in a timely manner while being professional and courteous • Creating telephone order for refills, new orders, and/or backup and triaging into the appropriate queues for Order Entry staff to complete. • Refill orders in pharmacy computer system if facility calls and request (if not complicated) • Follow up with customers as needed (if you told a customer you would return their phone call, call them back in a timely manner) • Answering facility questions or referring them to the proper resource for answer • Take Credit Card information over the phone for payments • Work with Medical Records to update on resident information, or anything else that is changed. Make telephone orders for medical records and send to appropriate queues for medical records. • Take orders from Doctor’s offices and triaging to appropriate queues. • Check assigned facility faxes daily; any issues, contact Order Entry • Link delivery sheets into Docutrack. • Check original prescriptions sent in tote or by mail, scan into Docutrack and link. If they haven’t been completed leave note for OE to address. • Other essential functions and duties may be assigned as needed **Education and/or Certifications:** • High School Diploma or GED, required • Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB), preferred **Skills and Qualifications:** • 2+ years of related experience (advanced degree may substitute for experience) • Advanced computer skills; pharmacy operations system experience preferred • Ability to work independently and deliver to deadlines • Ability to solve problems with minimal direction • Great attention to detail and accuracy • Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines • Quality minded; motivated to seek out errors and inquire when something appears inaccurate **Work Environment:** • Ability to work flexible hours**What We Offer:**Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of, “Treat others as you would like to be treated.”*Compensation & Financial** Competitive pay* 401(k) with up to 3.5% company match (1)*Family, Health & Insurance Benefits (*1), (2)* Multiple health plan options including copay (FSA-eligible) and HSA eligible plans* Wellness Incentive Program* Dental and Vision plans* Company-paid basic life, AD&D and long-term disability coverage* Optional employee, spouse, and child life/AD&D insurance* Optional accident, critical illness, and short-term disability coverage* Dependent Care Flexible Spending Accounts* Employee Assistance Program (EAP)*Time Off** Paid holidays and sick days* Generous vacation benefits based on years of service(1) Eligibility begins the first of the month following 30 days of employment(2) Full-time employees only, excluding EAP which is available to all Guardian employees**The Guardian Difference**Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.**Join us to discover what your best work truly looks like.**