Pharmacy Technician - Billing Supervisor

Guardian Pharmacy, LLC; Phoenix (AZ); On-site; USD 51,251 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Health & dental plans

Life/AD&D & long-term disability

Job summary

Guardian Pharmacy, LLC in Phoenix, AZ, is seeking a Billing/Accounts Receivable Lead to oversee billing, A/R, and collections for residents and facilities. The role includes supervising staff, training, and ensuring timely posting of batches.

Ideal candidates have 5+ years in billing/claims processing, pharmacy tech certification, and strong analytical skills. Competitive salary with bonus, and a comprehensive benefits package are offered.

Qualifications

• High school diploma or GED required; pharmacy tech certification preferred.
• Licensed/certified pharmacy technician per state requirements; national cert preferred.
• Experience in high-volume claims processing is a plus.

Responsibilities

• Manage billing, A/R, and collections to maintain high customer service.
• Supervise and coach team; hire, train, schedule, and evaluate staff.
• Lead updates to training manuals and ensure policies are current.
• Assist month-end close and provide variance analysis.
• Ensure claims are adjudicated and batches posted timely.

Skills

Work Ethic/Integrity

Leadership

Relational skills

Strategic planning

Problem solving

Team oriented

Education

High School Diploma or GED

Pharmacy Technician license/certification/registration

National Certification (PTCB)

Tools

QS/1

DocuTrack

Banking software

Job description

Phoenix, Arizona, United States of AmericaExtraordinary Care. Extraordinary Careers.With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.Saliba’s Extended Care Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Phoenix, Arizona.Why Saliba’s Extended Care Pharmacy? We’re reimagining medication management and transforming care.Who We Are and What We’re About:Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.Position Details:Schedule: Monday - Friday, 9:00 am - 5:30 pmSalary: $51,251 - $65,000 + BonusLocation: Saliba's Pharmacy: 925 E Covey Lane, Phoenix, AZ 85024Requirements:Certified Pharmacy Technician LicenseSupport the team with all billing/collections functions and ensure they are performed in a timely and accurate manner. Ensure all relevant input is complete, accurate, and fully adjudicated to ensure margin is maximized. Responsible for the integrity of all batches and their timely posting. Handle escalated billing issues and make sure full customer satisfaction is reached for residents, responsible parties and facility staff. Work with other departments as it relates to billing and claims adjudication.Attributes Required:Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophyLeadership – ability to lead project teams to deadlines, while maintaining strong team orientationRelational – ability to build relationships with business unit management and become “trusted advisor”Strategy and Planning – ability to think ahead, plan and manage time efficientlyProblem Solving – ability to analyze causes and solve problems at both a strategic and functional levelTeam Oriented – ability to work effectively and collaboratively with all team membersEssential job functions (include the following):Manage billing, A/R, and collection functions to ensure high level of customer service is maintained; manage productivity to metrics to include production & error ratesSupervise team members, to include: hiring, training, evaluating, scheduling, coaching, disciplining, etc.Lead team in development and ongoing updates for all operations training manuals to assist in new employee training process; ensure written policies and procedures are maintained and updated for each area/functionAssist in month end close processes, including statement prep, analysis reports, etc.Provide analysis of operational reports such as unbilled revenue; provide detailed explanation of variances and correctionsLead and participate in regular team meetings for direct reports and coordinate multi-department meetings to ensure good communication and issue resolution; participate and lead discussions as requested for operational meetingsServe as subject matter expert on all department operating systems and programs, including QS/1, DocuTrack, banking software, and others, in order to provide assistance and analysis to departmentEnsure all claims are adjudicated and batches composited and/or posted in a timely mannerEnsure the PA/rejection queue is updated and resolved in a timely mannerQuality check all patient and insurance information data entered in the systemHave a thorough working knowledge of all department functions in order to assist/support clearing bottlenecks in workflow and ensuring the most efficient processes are followedAssist in answering phones and providing customer serviceProvide customer account audits when occasions ariseBecome cross trained in all areas of department function so as to assist in clearing bottlenecks in work flowLead by example in all areas of role and supporting the non-negotiable attributes: attitude, dependability, commitment, productivity, efficiency and upholding policies and proceduresOther essential functions and duties may be assigned as neededEducation and/or Certifications:High School Diploma or GED required; Bachelor's Degree preferredPharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB) may be required (pharmacy specific)Skills and Qualifications:5+ years of related experience (advanced degree may substitute for experience); at least 3 years in high volume claims processing fieldAdvanced computer skills; pharmacy operations system experience preferred/requiredAbility to work independently and deliver to deadlinesAbility to solve problems with minimal directionGreat attention to detail and accuracyAbility to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlinesQuality minded; motivated to seek out errors and inquire when something appears inaccurateWork Environment:Ability to work flexible hoursWhat We Offer:Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of, “Treat others as you would like to be treated.”Compensation & FinancialCompetitive pay401(k) with up to 3.5% company match (1)Family, Health & Insurance Benefits (1), (2)Multiple health plan options including copay (FSA-eligible) and HSA eligible plansWellness Incentive ProgramDental and Vision plansCompany-paid basic life, AD&D and long-term disability coverageOptional employee, spouse, and child life/AD&D insuranceOptional accident, critical illness, and short-term disability coverageDependent Care Flexible Spending AccountsEmployee Assistance Program (EAP)Time OffPaid holidays and sick daysGenerous vacation benefits based on years of service(1) Eligibility begins the first of the month following 30 days of employment(2) Full-time employees only, excluding EAP which is available to all Guardian employeesThe Guardian DifferenceOur clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.Join us to discover what your best work truly looks like.