Pharmacy Technician - Certified

CorsoCare; Eastpointe (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision + HSA

Growth & education

Generous PTO and holidays

Pet insurance

Job summary

CorsoCare is seeking a dedicated Customer Service specialist who is a certified Pharmacy Technician to support the Long Term Care pharmacy operations. The role involves processing prescriptions, handling billing issues, and maintaining patient profiles with accuracy and confidentiality.

You will collaborate with pharmacists, prescribers, facilities, and a care-focused team to ensure timely patient care, accurate medication orders, and smooth daily workflow in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Valid state pharmacy technician registration where required.
• 1-2 years of pharmacy experience, preferably in long term care.
• Experience with pharmacy medication order input and processing.
• Understanding of third-party pharmacy benefit plan parameters and insurance processes.
• Knowledge of medication brand and generic names and basic pharmacy practices.
• Strong organizational, prioritization, and math skills.
• Completion of HIPAA privacy and Methguard training.
• Ability to maintain patient confidentiality and professionalism at all times.

Responsibilities

• Create and maintain accurate patient profiles in TWRx, including medication profiles, insurance information, contact details, allergy information.
• Assist pharmacists in processing medication orders, including claim adjudication and labeling.
• Communicate with insurance carriers to resolve rejected claims and billing issues.
• Communicate with prescribers to obtain refills and prior authorizations and complete documentation.
• Work with long term care facilities to address needs and exceed expectations.
• Maintain communication with central fill site through the Long Term Care Tracker system.
• Assist in filling and labeling prescriptions and LTC packaging systems.
• Check in cycle filled medication exchanges and ensure accuracy between batch and medication systems.
• Monitor inventory and rotate stock to prevent outdates; manage returns for credit.

Skills

Communication skills

Math skills

Organizational skills

Teamwork

Detail-oriented

Multitasking

Education

High school diploma or equivalent

Valid state pharmacy technician registration

HIPAA privacy training

Methguard training

Tools

TWRx

OPUS

NexPak

Pharmacy software systems

Job description

• Customer Service (must be a certified Pharmacy Technician)
• Full-Time, Mon-Fri, Days

Employee First Benefits:

• Competitive compensation, including Medical (BCBS), Dental, Vision and an HSA
• Continued Growth and Education from training, supportive leadership, and collaboration
• Generous PTO/Holiday
• Pet Insurance

Employee First Culture - YOU BELONG, YOU MATTER!

• What makes you different, makes us great
• You are part of a team
• Your unique experiences and perspectives inspire others
• Peer Recognition Program with quarterly and annual prizes
• A 1440 Culture - one that strives to use all 1440 minutes in each day to create the absolute best experiences with every person, in every interaction

To assist the Pharmacist in processing prescriptions and supporting the daily operations of the Long Term Care pharmacy.

Responsibilities

Create and maintain accurate patient profiles in TWRx, including medication profiles, insurance information, contact details, allergy information, and other pertinent data.

Assist pharmacists in processing medication orders: including claim adjudication, batching cycle medications, printing labels, pulling products, scanning NDCs, and receiving pharmacist authorization when alerts occur.

Communicate with insurance carriers to resolve rejected claims, underpayments, and other billing issues as necessary.

Communicate with prescribers and their agents to obtain refill and prior authorizations, complete documentation, and follow up as needed.

Work directly with long term care facilities to address needs and exceed expectations.

Maintain timely and accurate communication with the central fill site through the Long Term Care Tracker system.

Assist the pharmacist with filling and labeling prescriptions, including LTC packaging systems (OPUS, 30-day punch cards, NexPak®).

Check in cycle filled medication exchanges from facilities, ensuring accuracy between batch and medication systems.

Assist in processing returned medications and crediting batches accordingly.

Monitor and maintain inventory levels using TWRx's Just In Time Inventory (JITI) system, adjusting quantities and ensuring proper recording of product movement.

Order medications, supplies, and pharmacy materials (vials, baggies, cable ties, labels, printer ink, paper) as necessary.

Utilize the intranet long-list to report over-stock and coordinate inter-store transfers.

Receive and check in daily medication orders, stock shelves, rotate stock to prevent outdates, and maintain shelf labeling.

Properly retain and return outdated medications for credit, and flag near-outdated products.

Identify and prepare stock balance returns using X-10 item movement in TWRx.

Ensure RX hardcopy files are routinely checked, filed, and signed as needed.

Maintain and replenish E-kits, billing for replacement products, and preparing for pharmacist final check.

Maintain clean, organized work areas to ensure accurate filling of prescriptions.

Follow company policies on personal appearance, security, and loss prevention.

Perform housekeeping duties as needed to maintain a professional image of the pharmacy.

Adapt to changing job responsibilities and perform additional duties as assigned.

Knowledge, Skills, and Abilities

High school diploma or equivalent (required).

Valid state pharmacy technician registration (where required)

1-2 years of pharmacy experience, preferably in long term care.

Experience with pharmacy medication order input and processing.

Understanding of third-party pharmacy benefit plan parameters, insurance processes, and payment systems.

Knowledge of medication brand and generic names, medical supplies, terminology, calculations, and basic pharmacy practices.

Strong organizational, prioritization, and math skills.

Completion of HIPAA privacy and Methguard training.

Ability to maintain patient confidentiality and professionalism at all times.

Ability to work effectively with prescribers, facilities, coworkers, and clients.

Strong communication skills, both written and verbal, with active listening ability.

Proficiency in pharmacy software systems, word-processing, and data entry.

Ability to handle stressful situations, adapt to change, and maintain a positive team-oriented approach.

Dependable attendance and punctuality to ensure timely patient care.

Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Willingness to cross-train and proactively share knowledge with other team members.

Flexibility to work evenings, weekends, and holidays as necessary.