Pharmacy Technician, Call Center Operations Trainer

ExactCare Pharmacy; New Jersey; Hybrid; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical/dental/vision

Flexible spending

Company-paid life insurance

Short-term disability

401(k)

Paid Time Off

Paid holidays

Job summary

AnewHealth is seeking a dedicated CareKinesis Pharmacy Technician, Call Center Operations Trainer to lead training for new hires and ongoing development. The role emphasizes delivering high-level frontline work while coaching others to advance in their careers, within a remote, US-based setting.

The trainer will collaborate with Organizational Development to implement ongoing education and continuous improvement initiatives, ensuring staff maintain compliance and service quality across the call

Qualifications

• Must have Pharmacy Technician experience.
• Proven ability to train and develop staff.
• Flexibility to adapt to training schedules and priorities.

Responsibilities

• Lead frontline training for new hires and cross trainees.
• Deliver ongoing training after introductory period through Organizational Development.
• Assist in diagnosing and improving performance within the team.
• Coordinate cross training through scheduling and communication with trainees.
• Serve as a subject matter expert to support continuous improvement projects.

Skills

Pharmacy Technician Experience

Training & Development

Remote Call Center Experience

Education

High School Diploma

Job description

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The CareKinesis Pharmacy Technician, Call Center Operations Trainer should have a broad subject matter expertise, have consistently met performance expectations and have demonstrated the ability to train and develop team members on tasks required for the department workflow. The CareKinesis Call Center Operations Trainer will continue to do critical front-line work and will be a key contributor to the department workflow. The CareKinesis Call Center Operations Trainer will conduct continued training for new employees after their introductory period of training through our Organizational Development department has been completed. We view this position as a developmental role in providing an opportunity for a strong contributor with the ability to explain tasks and train others to take a step forward in their career and provide an opportunity to demonstrate higher level leadership abilities.

Responsibilities

• High level of contribution in front line, day-to-day work as assigned by leads and supervisors
• Provide training on department tasks to new hires, cross trainees and existing team members requiring additional support
• Help coordinate the completion of cross training through communication and scheduling with designated trainees
• Provide a high level of subject matter expertise to the department in supporting continuous improvement projects
• Support leads and supervisors in diagnosing and improving performance of team members

Requirements

• Must be 18+ years of age.
• High school diploma /GED required.
• Must have Pharmacy Technician experience.
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate, required.
• Must have an active Pharmacy Technician license in the state residing and obtain the New Jersey Pharmacy Technician license within 6-months of hire.
• Flexibility to adapt schedule as needed, including evenings or weekends, to meet the demands of training and operational priorities
• Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time.

Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May be necessary to work extended hours as needed.

Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. This is a remote position.

Benefits

• medical/dental/vision
• flexible spending
• company-paid life insurance
• short-term disability
• voluntary benefits
• 401(k)
• Paid Time Off
• paid holidays

Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug‑free work environment. Applicants must be eligible to work in this country.