Pharmacy Technician, Call Center Operations Trainer

AnewHealth; Jersey City (NJ); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Paid time off

Life insurance

Short-term disability

Job summary

AnewHealth is seeking a CareKinesis Pharmacy Technician, Call Center Operations Trainer to train and develop team members and support front-line operations. This developmental role offers an opportunity to demonstrate higher level leadership abilities while contributing to department workflow.

The role involves conducting ongoing training for new hires after their initial onboarding, with a focus on improving performance and standardizing processes across the team.

Qualifications

• Pharmacy Technician experience required.
• PTCB or NHA certification and current certificate.
• New Jersey Pharmacy Technician license within 6 months of hire.
• Ability to work in remote or office setting.
• Evenings or weekends as needed.
• Strong training and development skills.

Responsibilities

• Frontline work and training for new hires.
• Deliver department task training to staff.
• Coordinate cross training with designated trainees.
• Provide subject matter expertise for continuous improvement projects.
• Assist leads in diagnosing and improving performance.

Skills

Training & coaching

Team communication

Process improvement

Education

High school diploma/GED

Job description

AnewHealth is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs-wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The CareKinesis Pharmacy Technician, Call Center Operations Trainer should have a broad subject matter expertise, have consistently met performance expectations and have demonstrated the ability to train and develop team members on tasks required for the department workflow. The CareKinesis Call Center Operations Trainer will continue to do critical front-line work and will be a key contributor to the department workflow. The CareKinesis Call Center Operations Trainer will conduct continued training for new employees after their introductory period of training through our Organizational Development department has been completed. We view this position as a developmental role in providing an opportunity for a strong contributor with the ability to explain tasks and train others to take a step forward in their career and provide an opportunity to demonstrate higher level leadership abilities.

Responsibilities

• High level of contribution in front line, day-to-day work as assigned by leads and supervisors
• Provide training on department tasks to new hires, cross trainees and existing team members requiring additional support
• Help coordinate the completion of cross training through communication and scheduling with designated trainees
• Provide a high level of subject matter expertise to the department in supporting continuous improvement projects
• Support leads and supervisors in diagnosing and improving performance of team members

Requirements

• Must be 18+ years of age. High school diploma /GED required.
• Must have Pharmacy Technician experience.
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate, required.
• Must have an active Pharmacy Technician license in the state residing and obtain the New Jersey Pharmacy Technician license within 6-months of hire.
• Flexibility to adapt schedule as needed, including evenings or weekends, to meet the demands of training and operational priorities
• Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time.

Physical/Mental Demands

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May be necessary to work extended hours as needed.

Schedule

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

This is a remote position.

Benefits

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

Equal Employment Opportunity

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.