Pharmacy Technician Associate Representative - CarepathRx - US Remote

Cigna Health and Life Insurance Company; United States; Remote; USD 24,000 - 36,000; Full time

Benefits offered by this job

Benefits start on Day 1

18 days PTO per year

401(k) match

Bonus eligibility

Health insurance

Job summary

The Cigna Group is seeking a Remote Pharmacy Technician to ensure continuous coverage for PipelineRx clients, support pharmacists with order processing, and perform first‑level technical assistance.

The role requires overnight and weekend work, with shifts 9p-8a EST or 7p-6a EST, and an hourly rate in a competitive range. Starting benefits include day‑one coverage and PTO, with a clear path to growth.

Qualifications

• High school diploma required; bachelor’s preferred.
• National pharmacy technician certification.
• 1+ year institutional and 1+ year retail pharmacy technician experience.
• Strong communication, customer service, and IT troubleshooting skills.
• Proficiency with MS Office and Google tools.

Responsibilities

• Monitor client coverage and assist pharmacists with order processing.
• Triage and manage high‑volume client calls.
• Provide basic technical support and coordinate with IT for advanced issues.
• Contact healthcare professionals to gather clinical or demographic information needed.
• Support workflow during downtime and help secure emergency shift coverage.
• Submit nightly shift reports.

Skills

Communication

Customer service

IT troubleshooting

MS Office

Google tools

Overnight work

Education

High school diploma

Bachelor’s degree (preferred)

Tools

MS Office

Google tools

Job description

PipelineRx (now a part of Evernorth Health Services) supports Remote Pharmacy Services by collecting and documenting accurate patient medication histories, assisting pharmacists, and performing related clinical and administrative tasks. Start Date: TBD Schedule: In this role you'll work 7 days on and 7 days off from Wednesday to Wednesday. We currently are hiring for two shifts: 9p - 8a EST or 7p - 6a EST.

Overview

The Remote Pharmacy Technician ensures continuous coverage for PipelineRx clients and supports pharmacists by managing order flow, triaging calls, and providing first-level technical assistance. This role helps optimize workflow, coordinates coverage during emergencies, and maintains detailed shift documentation. This position requires the ability to work overnights and/or weekends.

Key Responsibilities

• Monitor client coverage and assist pharmacists with order processing.
• Triage and manage high‑volume client calls.
• Provide basic technical support and coordinate with IT for advanced issues.
• Contact healthcare professionals to gather clinical or demographic information needed.
• Support workflow during downtime and help secure emergency shift coverage.
• Submit nightly shift reports.

Qualifications

• High school diploma required, bachelor’s preferred.
• National pharmacy technician certification.
• 1+ year institutional and 1+ year retail pharmacy technician experience.
• Strong communication, customer service, and IT troubleshooting skills.
• Proficiency with MS Office and Google tools.

Why choose us

• Benefits start on Day 1
• 18 days of PTO within a full calendar year
• 401(k)
• Career advancement opportunities
• Bonus eligibility through incentive plans
• Hourly rate of 17.75 - 26 USD / hourly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.
• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
• leaves of absence

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered in a manner consistent with all federal, state and local ordinances.