Pharmacy Technician Aetna Medicare

CVS Health; Florida; Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a full-time customer service professional to outreach to Medicare members on medication adherence and assist with order placement and retail pharmacy issues. The role requires a Pharmacy Technician license, 1+ year of customer service, and strong PC skills.

Bilingual Spanish and prior call center experience are a plus. The position offers full-time hours (40 per week) with a comprehensive benefits package, and the pay range is $17.00 to $28.46 per hour.

Qualifications

• Residency in one of the allowed states (AL, FL, ID, NC, OH, TN, TX, VT or WA).
• Active Pharmacy Technician license in state of residence.
• 1+ years of customer service experience.
• Proficient to advanced PC skills with Windows-based applications.

Responsibilities

• Outreach to Medicare members regarding medication adherence.
• Assist customers with placing orders in conjunction with healthcare programs.
• Assist customers with retail pharmacy-related issues and other initiatives as needed.
• Must have superb customer service and empathy skills in a fast-paced call center.

Skills

Customer service

Call center

PC skills

Training programs

Education

Active Pharmacy Technician license

High School diploma / GED

Tools

MS Windows-based applications

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

• Outreach to Medicare members regarding their medication adherence and offering assistance to resolve any barriers to refill
• Assist customers with placing orders in conjunction with their healthcare programs
• Assist customers with retail pharmacy-related issues and other initiatives as needed
• Must have superb customer service and empathy skills to connect with a diverse customer base in a fast-paced customer contact center.

Required Qualifications

• Resident of Alaska, Florida, Idaho, North Carolina, Ohio, Tennessee, Texas, Vermont or Washington.
• Active Pharmacy Technician license in state of residence.
• 1+ years of experience in a customer service environment.
• Proficient to advanced PC skills required including MS Windows-based applications.
• Ability to complete all required training programs.

Preferred Qualifications

• Bilingual in Spanish
• Prior Call Center experience
• Previous experience working from home a plus
• Microsoft (MS) Windows-based applications and MS Office proficiency

Education

Verifiable High School diploma, GED, or equivalent work experience required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland).

We anticipate the application window for this opening will close on: 10/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.