Pharmacy Technician Aetna Medicare

CVS Health Corporation; Miami, Fort Lauderdale (FL, FL); Remote; USD 48,712,000 - 81,550,000; Full time

Job summary

CVS Health Corporation is seeking licensed Pharmacy Technicians to support multiple customer relations programs in a full-time, remote-friendly environment. You will engage with Medicare members to support medication adherence and help resolve barriers to refills, while assisting customers with placing orders and addressing retail pharmacy issues.

The role requires a valid Pharmacy Technician license in the state of residence, 1+ year of customer service experience, and strong PC skills.

Qualifications

• Active Pharmacy Technician license in state of residence.
• 1+ years of experience in a customer service environment.
• Proficient to advanced PC skills including MS Windows-based applications.
• Ability to complete all required training programs.

Responsibilities

• Outreach to Medicare members regarding medication adherence and assisting with refills.
• Assist customers with placing orders in conjunction with healthcare programs.
• Resolve retail pharmacy-related issues and support initiatives.
• Provide superb customer service and empathy to a diverse customer base in a fast-paced contact center.

Skills

Customer service

MS Windows

Training programs

Spanish (bilingual)

Education

High School diploma or GED

Tools

MS Office

Windows applications

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Exciting positions available for licensed Pharmacy Technicians to support multiple retail pharmacy customer relations programs. These programs include but are not limited to:

• Outreach to Medicare members regarding their medication adherence and offering assistance to resolve any barriers to refill
• Assist customers with placing orders in conjunction with their healthcare programs
• Assist customers with retail pharmacy-related issues and other initiatives as needed
• Must have superb customer service and empathy skills to connect with a diverse customer base in a fast-paced customer contact center.

Required Qualifications

• Resident of Alaska, Florida, Idaho, North Carolina, Ohio, Tennessee, Texas, Vermont or Washington.
• Active Pharmacy Technician license in state of residence.
• 1+ years of experience in a customer service environment.
• Proficient to advanced PC skills required including MS Windows-based applications.
• Ability to complete all required training programs.

Preferred Qualifications

• Bilingual in Spanish
• Prior Call Center experience
• Previous experience working from home a plus
• Microsoft (MS) Windows-based applications and MS Office proficiency

Education

Verifiable High School diploma, GED, or equivalent work experience required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.