Pharmacy Technician – Adherence & Customer Care Outreach

1930 CVS Rx Services, Inc.; Town of Florida (NY); Hybrid; USD 23,000 - 39,000; Full time

Job summary

CVS Health is seeking licensed Pharmacy Technicians to support multiple customer relations programs in a full-time, remote-capable role across the United States. The position includes outreach to Medicare members, helping with orders, and resolving pharmacy-related issues with strong customer service.

Applicants must hold an active Pharmacy Technician license in their state, have 1+ year in customer service, and be proficient with Windows-based PC applications.

Qualifications

• Active Pharmacy Technician license in state of residence.
• 1+ years of experience in a customer service environment.
• Proficient to advanced PC skills including MS Windows-based applications.

Responsibilities

• Outreach to Medicare members regarding medication adherence and resolution of barriers to refill.
• Assist customers with placing orders in conjunction with healthcare programs.
• Address retail pharmacy-related issues and other initiatives as needed.
• Provide superb customer service and empathy in a fast-paced contact center.

Skills

Customer service

Empathy

Communication

Education

High School diploma or GED

Tools

MS Windows

MS Office

Job description

CVS Health is seeking licensed Pharmacy Technicians to support multiple customer relations programs in a full-time, remote-capable role across the United States. The position includes outreach to Medicare members, helping with orders, and resolving pharmacy-related issues with strong customer service.

Applicants must hold an active Pharmacy Technician license in their state, have 1+ year in customer service, and be proficient with Windows-based PC applications.