Pharmacy Technician - 40 hrs/wk - Utica

Henry Ford Health; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health is launching a new Outpatient Pharmacy Support Center to enhance and support our growing pharmacy services, serving as a central hub for patients, medications, pharmacists, and care teams.

Under the supervision of a licensed pharmacist, the role processes prescriptions, handles over-the-counter sales, performs data entry, and assists with inventory and billing in a collaborative, service-driven environment.

Qualifications

• High school diploma or GED required.
• Michigan Pharmacy Technician license required.
• Minimum six months of retail pharmacy experience preferred.

Responsibilities

• Assist in processing prescriptions and data entry.
• Support distribution and inventory control for the pharmacy.
• Handle billing and customer payments for prescriptions and OTC items.
• Collaborate with pharmacists, technicians, and care teams to ensure smooth operations.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Education

High School Diploma or GED

Michigan Pharmacy Technician license

Job description

We are launching a new Outpatient Pharmacy Support Center to enhance and support our growing pharmacy services. This center will serve as a central hub designed to transform how patients connect with their medications, pharmacists, and care teams.

This is more than a traditional call center role—it is an opportunity to be part of a modern, service-driven pharmacy model that places patients, quality, and teamwork at the center of everything we do. In addition to managing centralized pharmacy calls, the team will provide remote support to pharmacy operations by assisting with workflow steps, coordinating next actions, and resolving patient or provider concerns. Your work will directly contribute to a seamless patient experience while helping ensure balanced workloads across pharmacy teams. You will collaborate closely with pharmacists, technicians, and other healthcare professionals in an environment built on teamwork, respect, and shared accountability. While the pace is fast, the culture is supportive, with a strong emphasis on communication, problem-solving, and continuous learning. Every team member’s voice matters, and your ideas will play an important role in shaping how this service evolves.

This Pharmacy Support Center is part of a broader vision to modernize outpatient pharmacy services through centralized support, smarter use of technology, and improved coordination across care settings. Team members are encouraged to think critically, adapt to change, and contribute innovative solutions that enhance both patient and employee experiences.

GENERAL SUMMARY: Under the supervision of a registered pharmacist, assists in the distribution and processing of prescriptions and the sale of over-the-counter medications enters prescription data into computer. Performs billings and file maintenance. Receives payments for prescriptions and other purchases. Assists in the stocking and storage of inventory. Interacts and communicates with the public. Reports to pharmacists.

EDUCATION/EXPERIENCE REQUIRED: High School Diploma or G.E.D. equivalent required. Minimum of six (6) months of retail pharmacy experience preferred.

CERTIFICATIONS/LICENSURES REQUIRED: Requires valid State of Michigan Pharmacy Technician license.

Additional Information

• Organization: Community Care Services
• Shift: Rotating
• Union Code: Not Applicable

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Equal Employment Opportunity / Affiant Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.