Pharmacy Technician

HireTalent - Staffing & Recruiting Firm; United States; Hybrid; USD 25,344 - 36,096; Full time

Job summary

A leading staffing and recruiting firm is seeking a Pharmacy Technician to work in a call center focused on medication adherence. The role involves conducting telephonic outreach, addressing issues with prescription adherence, and working closely with a clinical pharmacy team. Candidates should possess strong organizational and customer service skills, along with at least one year of pharmacy experience. The position offers a pay rate of $22.30 per hour, with a work schedule from 8:00am to 5:00pm CST, Monday through Friday.

Qualifications

• Minimum one year of experience in a retail pharmacy or PBM required.
• Self-motivator with strong organizational skills.
• Effective written and oral communication skills.

Responsibilities

• Conduct telephonic outreach to Medicare members, pharmacies, and providers.
• Maintain member privacy adhering to HIPAA regulations.
• Handle member correspondence, complaints, and inquiries.

Skills

Customer Service

Organizational Skills

Active Listening

Education

Pharmacy Technician Certification

Job description

Get AI-powered advice on this job and more exclusive features.

HireTalent - Staffing & Recruiting Firm provided pay range

This range is provided by HireTalent - Staffing & Recruiting Firm. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.30/hr - $22.30/hr

Direct message the job poster from HireTalent - Staffing & Recruiting Firm

Location: Hybrid – IL, TX, TN, NM, OK or MT

Work Type: Hybrid

Pay Rate: $22.30/hour

Overview:

The Pharmacy Technician in the Pharmacy Call Center will work within the Part D Medication Adherence area of the department. The rating system was developed by the Centers for Medicare & Medicaid Services (CMS) to measure the quality of care delivered by a health plan. This call center role performs telephonic outreach to Medicare members, pharmacies, and providers for the purpose of addressing prescription medication adherence. You will be responsible for assisting members with obtaining prescribed medications, determine barriers to medication adherence, and working to overcome those barriers by working with the clinical pharmacy team, physicians, and resources within the Medicare Health Plan.

Primary Responsibilities include but are not limited to:

• Telephonic outreach to members, pharmacies, and providers.

• Will work in a call queue where productivity and quality are monitored.

• Meet service level goals (i.e., call quality, daily/weekly call performance expectations, etc.).

• Maintain member privacy by strictly adhering to HIPAA regulations.

• Answer complex telephonic questions from members while ensuring a high level of customer service and maximizing productivity with minimum downtime.

• Handles member correspondence, complaints, and inquiries.

• Will keep track of issues and timelines, research and resolve complex issues, and compile required documentation for daily activities.

• Must maintain a professional, member-centric demeanor at all times.

Qualifications

• Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required.

• Experience in, and a passion for, delivering excellent customer service.

• Strong computer skills (will be simultaneously talking on the phone, toggling between multiple open Internet windows, software programs, Word and Excel).

• Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills.

• Superb active listening skills, ability to work in a dynamic, fast-paced team environment.

• Effective written and oral communication skills.

Preferred Qualifications

• Experience working in a call center.

• 2+ years of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting.

• Certified Pharmacy Technician (CPhT), national certification from PTCB or NHA.

Work Schedule:

8:00am – 5:00pm CST Monday thru Friday. No weekends, holidays.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at HireTalent - Staffing & Recruiting Firm by 2x

Get notified about new Pharmacy Technician jobs in Texas, United States.

Texas, United States $60.00-$65.00 2 weeks ago

Texas, United States $120,000.00-$140,000.00 2 weeks ago

Texas, United States $19.04-$32.35 1 day ago

Pharmacy Tech Support / Call Center Representative (Remote)

Pharmacy Tech Support / Call Center Representative (Remote)

Dr. Call Mail Operations Pharmacy Technician

Texas, United States $40,000.00-$52,300.00 3 days ago

Remote Senior Pharmacy Technician - Prior Authorization & Patient Assistance - All TxO Locations

Pharmacy Tech Support Call Center Representative (Home-Based)

Texas, United States $115,200.00-$158,400.00 2 weeks ago

Clinical Formulary Pharmacist - Government Programs

Pharmacy Tech Support / Call Center Representative

Texas, United States $17.00-$18.00 3 days ago

Clinical Pharmacist, Bilingual - TX Licensed - Remote

Certified Medical Assistant - Care Manager

Clinical Pharmacist - Coverage Determinations/Oncology (BCOP Required)

Austin, TX $106,200.00-$225,000.00 2 days ago

Dallas, TX $10,000.00-$15,000.00 2 months ago

Austin, TX $64,500.00-$92,200.00 2 days ago

Dallas, TX $64,500.00-$92,200.00 2 days ago

Houston, TX $64,500.00-$92,200.00 2 days ago

Clinical Information Systems Willow Analyst-Pharmacist

Texas, United States $64,500.00-$92,200.00 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.