Pharmacy Technician

Insight Global; United States; Remote; Full time

Job summary

A leading company in the healthcare sector is seeking a Remote Certified Pharmacy Technician for a contract position supporting a healthcare startup. The role involves patient interactions, outbound calls, and customer service tasks, requiring certification and retail experience. This is an opportunity to work in a dynamic environment focused on patient care with flexible hours.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Certified Pharmacy Tech (national or state license) required.
• 2+ years experience in retail pharmacy.
• Excellent communication and computer skills needed.

Responsibilities

• Make outbound calls to patients and providers to gather information.
• Answer inbound customer support requests.
• Assist in resolving medication-related issues.

Skills

Certified Pharmacy Tech

High-volume calls

Communication Skills

Computer Skills

Education

Pharmacy Technician License

2+ years retail pharmacy experience

Tools

Microsoft 365

Google Workspace

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $21.00/hr

Direct message the job poster from Insight Global

Insight Global is seeing a Remote Certified Pharmacy Technician to support a healthcare startup client on a 6-mos contract to perm assignment. Under the supervision of a Pharmacist Team Lead and Head of Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified using risk stratification algorithms. These interventions may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition to patient interactions, you will be responsible for answering inbound customer support requests, preparing, and mailing letters, and other assigned duties. All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

REQUIRED SKILLS AND EXPERIENCE

-Certified Pharmacy Tech (national or state license)

-2+ years of RETAIL pharmacy experience

-Experience with high-volume (45+) outbound calls

-Familiar with Med Reconciliation calls

-Must come from a retail pharmacy or from a remote pharmacy background

-Knowledge of basic medical terminology and medication names (brand and generic)

-Excellent written and oral communication skills

-Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace

-A team player mindset with the ability to work independently

-Ability to work 40 hours/week (Monday-Saturday until 9am-6pm Eastern Time)

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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