Pharmacy Technician

MyCare Medical Group; Lutz (FL); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

PTO & holidays

401(k) plan

Disability insurance

FSA

Employee assistance program

Travel assistance

Job summary

MyCare Medical Group in Florida seeks a Clinical Operations Pharmacy Technician to support primary care clinics and patients by implementing programs that improve health outcomes, focusing on prescription drugs and medication therapy adherence (HEDIS).

The role involves coordinating medication synchronization, outreach to members, and collaborating with pharmacies and PCPs to resolve barriers and optimize therapy. Bilingual in English and Spanish preferred.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills, both written and verbal.
• Knowledge of HEDIS, medication adherence, insurance processing, and call-center practices.
• Strong analytical skills to interpret PDC reports and prioritize lists.
• Familiarity with Medicare Advantage Star Ratings and HEDIS measures.

Responsibilities

• Track PDC gap lists and manage administrative tasks.
• Make outbound and inbound calls; patient outreach.
• Collect medication history and identify barriers.
• Coordinate medication synchronization and refills with pharmacies.
• Flag barriers to PCP for script adjustments.
• Review EMR alerts and run daily outreach 14–21 days before run-out.

Skills

Bilingual English/Spanish

Communication skills

Analytical skills

HEDIS knowledge

Pharmacy software

Education

High School Diploma

Tools

EMR software

Job description

Job Summary:

As a Clinical Operations Pharmacy Technician, you will support primary care physicians, clinics and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs and medication therapy. (HEDIS medication adherence) You will assist in driving prescription drug optimization in cases where patients are taking multiple medications.
The Clinical Operations Pharmacy Technician will be responsible for thelifecycle management of chronic disease medications. This role focuses on maximizing theProportion of Days Covered (PDC)by identifying and resolving barriers to adherence before they result in a gap in care.

Key Responsibilities:

• Data Tracking (PDC gap lists) Perform varied activities and moderately complex administrative,
• Operational, customer support assignments.
• Make outbound and take inbound calls.
• Patient outreach MyCare Medical members.
• Collect medication history information and identify Barriers (access, side effects, cost)
• Ensure prescriptions are refilled and picked up timely by the member and synchronize medications
• Communicate with Pharmacies regarding refills
• Proactive "Leads" Management:Review EMR alerts and PDC gap lists daily to initiate outreach 14–21 days prior to a patient's expected "run-out" date.
• Medication Synchronization:Actively coordinate with retail and mail-order pharmacies to align multiple chronic medications to a single 100-day refill cycle.
• Physician Liaison:Flag clinical barriers (e.g., side effects or therapeutic duplication) to the PCP to facilitate script adjustments, ensuring the patient doesn't simply abandon therapy.

Qualifications::

• High School Diploma or equivalent.
• Excellent communication skills both written and verbal.
• Applied knowledge of HEDIS, medication adherence, insurance processing, customer service or call center processes and practices.
• Strong analytical skills with the ability to interpret PDC reports and prioritize patient lists based on 'impact ability'."
• Familiarity with Medicare Advantage Star Ratings and the impact of Triple-Weighted HEDIS measures (Diabetes, Hypertension, Cholesterol)."

Requirements:

• Ability to speak both English and Spanish fluently.
• Remote: will train onsite at CBO Lutz Fl for 1 week
• You must be on time, dressed appropriately
• HEDIS knowledge and previous experience with Medication Adherence Guidelines

Preferred Qualifications:

• Experience in mail order and/or retail pharmacy setting.
• Strong communication and telephonic skills.
• Ability to solve problems and encourage others in collaborative problem solving.
• Self-directed, but also able to work well in a group.
• A positive, proactive attitude, energetic, highly motivated and a self-starter.
• Work ethic that is focused, accurate and highly productive.
• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Basic math and computer skills
• Knowledge of pharmacy software systems (e.g., EMR)

Success Measures:

• Monthly PDC Target:Maintain a panel adherence rate of >80% for assigned members.
• Documentation:100% of outreach attempts and barrier resolutions documented in the EMR within 24 hours.

Benefits and Details:

• Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
• PTO Accrual and Holidays
• 401(k) retirement savings plan.
• Short-term and long-term disability.
• FSA and Life Assistance Program (EAP)
• Health Advocacy, Travel Assistance, and My Secure Advantage