Pharmacy Technician

CommUnityCare Health Centers; Del Valle (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

CommUnityCare Health Centers seeks a Pharmacy Technician to assist the pharmacist with dispensing, billing, and quality control. The role involves handling inventory, 340B program tasks, and ensuring timely medication delivery within a health system.

You will work with EMR and pharmacy systems, coordinate with internal teams, and provide multilingual patient support to improve access to medicines. Training, licensure maintenance, and compliance are required.

Qualifications

• Knowledge of medical/pharmaceutical terms and nomenclature.
• Familiarity with common healthcare tools and systems (PCs, spreadsheets, word processing, patient records).
• 3 years experience in a pharmacy environment preferred.

Responsibilities

• Assist the pharmacist in dispensing and ordering medications, ensuring accuracy and quality control.
• Prepare prescriptions for delivery and track orders using pharmacy systems and EMR.
• Contact patients to confirm delivery and return medications to stock per procedures.
• Enter patient and prescription data and verify pharmacy benefit eligibility and programs.
• Coordinate with benefits and patient assistance teams to secure coverage and access.
• Provide excellent customer service in person and electronically with clear communication.
• Register handling: open/close registers and maintain transaction records.
• Identify patient language needs and arrange translators for effective communication.
• Follow regulatory standards and SOPs; maintain credentials and participate in mandatory training.

Skills

Pharmacy terminology

Customer service

EMR systems

Inventory management

Bilingual support

Education

High school diploma

Associates degree preferred

Tools

Pharmacy systems

Electronic Medical Records (EMR)

Job description

Essential Duties

• Provide assistance to the pharmacist in dispensing prescription medications typing orders, billing orders, performing quality control functions and inventory management, including 340B program management, placement and receiving of medication orders from multiple sources, out-of-date medication management and processing, hazardous waste management, and maintenance of the medication take back kiosk.
• Prepare prescription medications for delivery to patients and perform prescription tracking using pharmacy systems, electronic medical records and collaboration with internal and external pharmacy teams to ensure timely medication delivery.
• Contact patients to ensure medication delivery and return medications to stock per established pharmacy procedures.
• Enter prescription and patient information into pharmacy database and determine patient eligibility for pharmacy benefits, including but not limited to interim coverage programs, copay assistance programs, charity care (MAP/Basic), ADAP Program, Ryan White, patient assistance programs, 340B eligibility including referral management, grants management and pharmacy pilot programs.
• Coordinate with Enterprise Pharmacy Benefits and Patient Assistance Program teams to ensure patient coverage and access to medications including facilitating charity program "prior authorization" management and follow-up communication with patients and providers.
• Provide excellent internal and external customer service in-person and electronically, answering questions verbally, in writing, in emails, via secure text messaging, and within the electronic medical record; provide patient and staff navigation of pharmacy services, including referral to other departments such as eligibility or medical, and provide coordination with external pharmacy partners, to ensure patient access to their medications.
• Register Management Open and close registers, maintaining accurate transaction records.
• Multilingual Patient Support Identify patient language preferences and connect them with appropriate translators for effective communication.
• Use translation services for prescription typing and clear patient communication. Essential Functions Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and organizational Standard Operating Procedures and Policies. Ensure all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times and develop and maintain favorable internal relationships and partnerships with patients and coworkers.
• Complete all mandatory training and maintain appropriate credentials/licensure. Perform other duties as assigned, including but not limited to prescription fulfillment and patient communication tasks, per pharmacist direction. Any assigned remote work will be in compliance with Connected Work Program policies and procedures.

EDUCATION

• High school diploma or equivalent required.
• Associates degree preferred.

EXPERIENCE

• Demonstrated knowledge of medical/pharmaceutical terms and nomenclature required.
• Demonstrated familiarity with tools, technology, and systems typically found within most health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.) required.
• 3 years experience working in a pharmacy environment preferred.

REQUIRED CERTIFICATIONS/LICENSURE

• Current Pharmacy Technician registration with Texas State Board of Pharmacy required.
  • Current Pharmacy Intern registration with Texas State Board of Pharmacy also accepted.
• Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross required. (Will be required to maintain a current CPR certification during employment)