Pharmacy Technician

CommUnityCare; Austin, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Part time

Job summary

CommUnityCare in Austin, TX seeks a Pharmacy Technician for a PRN role supporting dispensing, prescription preparation, and delivery coordination.

You will assist pharmacists, handle inventory and 340B-related tasks, determine patient eligibility for benefits, and communicate with patients in multiple languages while complying with regulatory standards.

Strong computer skills, EMR experience, and excellent customer service are essential for success in this position.

Qualifications

• Demonstrated knowledge of medical/pharmaceutical terms.
• Familiarity with tools, technology, and systems typical in healthcare (EMR, billing, etc.).
• 3 years experience working in a pharmacy environment preferred.

Responsibilities

• Assist the pharmacist in dispensing prescription medications and managing orders.
• Prepare prescriptions for delivery and track using pharmacy systems and EMR.
• Contact patients to ensure medication delivery and return medications to stock.
• Determine patient eligibility for pharmacy benefits and assist with assistance programs.
• Coordinate with Enterprise Pharmacy Benefits and Patient Assistance Program teams for coverage.
• Provide excellent customer service in-person and electronically, including translation when needed.
• Open and close registers and maintain accurate transaction records.
• Provide multilingual patient support and connect with translators as required.
• Ensure compliance with regulatory standards and organizational SOPs and policies.
• Complete mandatory training and maintain credentials; remote work to comply with policy.

Skills

Pharmacy terminology knowledge

EMR systems familiarity

Customer service orientation

Education

High school diploma or equivalent

Associate degree preferred

Tools

EMR software

Billing systems

Job description

Overview

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for providing assistance in dispensing prescription medications to patients.

This is a PRN position.

Responsibilities

Essential Duties:

• Provide assistance to the pharmacist in dispensing prescription medications: typing orders, billing orders, performing quality control functions and inventory management, including 340B program management, placement and receiving of medication orders from multiple sources, out-of-date medication management and processing, hazardous waste management, and maintenance of the medication take back kiosk.
• Prepare prescription medications for delivery to patients and perform prescription tracking using pharmacy systems, electronic medical records and collaboration with internal and external pharmacy teams to ensure timely medication delivery.
• Contact patients to ensure medication delivery and return medications to stock per established pharmacy procedures.
• Enter prescription and patient information into pharmacy database and determine patient eligibility for pharmacy benefits, including but not limited to interim coverage programs, copay assistance programs, charity care (MAP/Basic), ADAP Program, Ryan White, patient assistance programs, 340B eligibility including referral management, grants management and pharmacy pilot programs.
• Coordinate with Enterprise Pharmacy Benefits and Patient Assistance Program teams to ensure patient coverage and access to medications including facilitating charity program "prior authorization" management and follow-up communication with patients and providers.
• Provide excellent internal and external customer service in-person and electronically, answering questions verbally, in writing, in emails, via secure text messaging, and within the electronic medical record; provide patient and staff navigation of pharmacy services, including referral to other departments such as eligibility or medical, and provide coordination with external pharmacy partners, to ensure patient access to their medications.
• Register Management: Open and close registers, maintaining accurate transaction records.
• Multilingual Patient Support: Identify patient language preferences and connect them with appropriate translators for effective communication.
• Use translation services for prescription typing and clear patient communication. Essential Functions Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and organizational Standard Operating Procedures and Policies. Ensure all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times and develop and maintain favorable internal relationships and partnerships with patients and coworkers.
• Complete all mandatory training and maintain appropriate credentials/licensure. Perform other duties as assigned, including but not limited to prescription fulfillment and patient communication tasks, per pharmacist direction. Any assigned remote work will be in compliance with Connected Work Program policies and procedures.

Qualifications

EDUCATION:

• High school diploma or equivalent required.
• Associates degree preferred.

EXPERIENCE:

• Demonstrated knowledge of medical/pharmaceutical terms and nomenclature required.
• Demonstrated familiarity with tools, technology, and systems typically found within most health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.) required.
• 3 years experience working in a pharmacy environment preferred.

REQUIRED CERTIFICATIONS/LICENSURE:

• Current Pharmacy Technician registration with Texas State Board of Pharmacy required.
  • Current Pharmacy Intern registration with Texas State Board of Pharmacy also accepted.
• Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross required. (Will be required to maintain a current CPR certification during employment)