Pharmacy Tech Support / Call Center Representative (Remote)

Lensa; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Pharmacy Support Call Center Representative for a fully remote contract position. The role involves providing payment assistance solutions and serving as the primary contact for patients and pharmacies. Candidates should have a high school diploma and pharmacy technician experience, with a preference for bilingual applicants. This role offers a pay rate of $18.00 per hour along with additional incentives.

Qualifications

• 3+ years of call center experience preferred.
• Medical claim processing experience is a plus.

Responsibilities

• Provide initial support for customer requests and document resolutions.
• Assess user issues quickly and offer first-level support.
• Identify operational challenges and recommend improvements.

Skills

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

HIPAA certification

Pharmacy Technician experience

Job description

Pharmacy Tech Support / Call Center Representative (Remote)

We are seeking a Pharmacy Support Call Center Representative to join our team in a fully remote, contract position. In this role, you will provide payment assistance solutions such as co-pay cards or vouchers, and handle requests related to card activation, program eligibility, and troubleshooting submission rejections.

Role Purpose

Serve as the primary call center contact for patients, pharmacies, and medical professionals utilizing our programs, providing support via telephone, email, fax, or other contact methods.

Job Responsibilities

1. Provide initial support for customer requests and document specific resolution details.
2. Assess user issues quickly and offer first-level support.
3. Escalate unresolved issues promptly to the appropriate department.
4. Identify operational challenges and recommend improvements.
5. Work 40 hours per week during shifts from 8:00 am to 8:00 pm EST, under moderate supervision.

Minimum Education & Experience

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certification required
• Call center experience (3+ years preferred)
• Medical claim processing experience is a plus
• Bilingual (English/Spanish) is a plus

Compensation

The pay rate is $18.00 per hour. Additional incentives and benefits may be offered based on qualifications and location.

About IQVIA

IQVIA is a global leader in healthcare solutions, providing clinical research services, commercial insights, and healthcare intelligence. We are committed to diversity and equal opportunity employment.