Pharmacy Tech Support Call Center Representative (Home-Based)

Lifelancer Ltd; United States; Remote; USD 25,000 - 28,000; Full time

Job summary

IQVIA is seeking a Pharmacy Tech Support Call Center Representative (Home-Based) to join its patient support team. The role is full-time, 40 hours per week, with shifts from 8:00 am to 5:00 pm EST etc., and it is remote from New Providence, New Jersey.

You will provide first-level support via phone, email, and other channels, document resolutions, and escalate when needed. A High School diploma, pharmacy technician experience, HIPAA certification, and call center background are required;

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish) is a plus.
• MUST currently be working on a PSS contracted role with IQVIA.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provides first level support for problem resolution.
• Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts: 8:00 am – 5:00 pm EST or 9:00 am – 6:00 pm EST or 10:00 am – 7:00 pm EST or 11:00 am – 8:00 pm EST) under moderate supervision.

Skills

Pharmacy Technician

Call center experience

HIPAA certified

Bilingual EN/ES

PSS contracted with IQVIA

Education

High School Diploma or equivalent

Job description

Job Title

Pharmacy Tech Support Call Center Representative (Home-Based)

Job Location

New Providence, New Jersey, United States of America (Remote)

Contract Type & Hours

Full-time; 40 hours per week (shifts: 8:00 am – 5:00 pm EST or 9:00 am – 6:00 pm EST or 10:00 am – 7:00 pm EST or 11:00 am – 8:00 pm EST)

Company Overview

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies. IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

Job Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provides first level support for problem resolution
• Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (shifts: 8:00 am – 5:00 pm EST or 9:00 am – 6:00 pm EST or 10:00 am – 7:00 pm EST or 11:00 am – 8:00 pm EST) under moderate supervision

Minimum Education & Experience

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certified
• Call center experience required (3+ years preferred)
• Experience in medical claim processing is a plus
• Bi-lingual (English/Spanish) is a plus
• MUST currently be working on a PSS contracted role with IQVIA

Equal Opportunity Statement

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law.

We appreciate your honesty and professionalism.

Salary & Benefits

The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.