Pharmacy Tech Support / Call Center Rep (Work from Home)

Lifelancer Ltd; United States; Teletrabalho; USD 22 000 - 28 000; Tempo integral

Resumo da oferta

IQVIA is seeking a Pharmacy Tech Support / Call Center Rep (Work from Home) to join our team in a 100% remote, full-time capacity from Everett, USA. The role focuses on payment assistance solutions, co-pay cards, and program eligibility for patients and pharmacies.

Responsibilities include handling calls, emails, and faxes, providing first-level resolution, and documenting outcomes. Prior pharmacy tech experience and HIPAA certification are preferred; bilingual English/Spanish is a plus.

Qualificações

• Pharmacy Technician experience required.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish) is a plus.
• HIPAA certified.

Responsabilidades

• Provide initial support for customer requests via telephone, email, fax, or other contact methods.
• Assess user issues and provide first-level problem resolution.
• Document resolution details and escalate unresolved issues promptly.
• Identify operational challenges and suggest improvements to management.

Conhecimentos

Pharmacy Tech

Call Center

Bilingual EN/ES

HIPAA

Customer Service

Formação académica

High School Diploma

Descrição da oferta de emprego

Job Title

Pharmacy Tech Support / Call Center Rep (Work from Home)

Job Location

Everett, United States of America

Job Location Type

Home-based

Contract Type

Full time

Job Seniority Level

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies. IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs. We are excited to announce that currently we are looking for a 100% remote (work from home - WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

Role Purpose

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

Job Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provides first level support for problem resolution
• Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary

Work Hours / Shifts

Ability to work 40 hours per week under moderate supervision.

• 8:00 am - 5:00 pm EST
• 9:00 am - 6:00 pm EST
• 10:00 am - 7:00 pm ET
• 11:00 am EST - 8:00pm EST

Minimum Education & Experience

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certified
• Call center experience required (3+ years preferred)
• Experience in medical claim processing is a plus
• Bi-lingual (English/Spanish) is a plus

Pay

The pay range for this role is $18.00 per hour.

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.

This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Learn more at IQVIA is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.