Pharmacy Tech II: Specialty Rx Refills & Support (Hybrid)

The Elevance Health Companies, Inc.; Florida; Hybrid; USD 36,000 - 44,000; Full time

Job summary

Elevance Health is seeking a Pharmacy Technician II for Refill & Prescription Support at BioPlus Specialty Pharmacy in Lake Mary, FL. This hybrid role requires in-office presence 1-2 days per week and supports in handling moderately complex prescriptions and provider communications.

Responsibilities include data entry, resolving discrepancies, and assisting with formulary questions, with emphasis on accuracy, compliance, and high-quality patient service. Monday to Friday, 12:30 PM–9:00 PM EST.

Qualifications

• Requires H.S. diploma or equivalent and minimum of 2 year of pharmacy experience; or any combination of education and experience, which would provide an equivalent background.
• Requires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States.
• For the CPCC business area a current Pharmacy Tech license and certification is required.

Responsibilities

• Verifies member information and inputs data for the pharmacists.
• Educates members on pharmacy-based rules related to prescriptions and medication resources or assistance programs.
• The technician will work closely with pharmacists and providers offices to prevent delays in therapy and provide exceptional service experience.
• Provides resolution to grievances and appeals issues.
• Responds to inquiries from physicians, sales team, and members related to formulary and prescription benefits.
• This role is responsible for processing specialty prescriptions orders with accuracy, efficiency, professionalism, and ensuring compliance with regulatory requirements, and following internal standard operating procedures.
• Help deliver high-quality lifesaving pharmacy care for patients with complex or medical conditions.

Skills

Verbal & written comms

High-volume calls

Provider communications

Missing information

Attention to detail

Problem solving

Documentation & IT skills

Education

HS diploma or equivalent

Pharmacy Tech license

State/National Certification

Job description

Elevance Health is seeking a Pharmacy Technician II for Refill & Prescription Support at BioPlus Specialty Pharmacy in Lake Mary, FL. This hybrid role requires in-office presence 1-2 days per week and supports in handling moderately complex prescriptions and provider communications.

Responsibilities include data entry, resolving discrepancies, and assisting with formulary questions, with emphasis on accuracy, compliance, and high-quality patient service. Monday to Friday, 12:30 PM–9:00 PM EST.