Pharmacy Tech/Customer Service Rep

Avion Pharmaceuticals, LLC; San Antonio (TX); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Avion Pharmaceuticals, LLC is seeking a Pharmacy Technician in San Antonio to assist with prescription processing and customer service in a retail setting.

You will handle data entry, labeling, and patient profile maintenance, while supporting the pharmacist with referrals and notifications. Prior experience in a busy retail pharmacy is preferred and knowledge of Pioneer Pharmacy System is a plus.

Qualifications

• Prior knowledge of Pioneer Pharmacy System preferred, but not required.
• At least 2 years of experience in a busy retail setting preferred.
• Duties to include any other task as may be assigned by the supervising pharmacist.

Responsibilities

• Provide customer service (receive inbound calls and triage them, accordingly, make outbound calls).
• Process prescriptions, i.e. accurate data entry.
• Safely package and label products.
• Maintaining and updating patient profiles.
• Retrieve original prescriptions from pharmacy files for clarification.
• Prepare labels for new and refill prescriptions, including computer-generated labels when applicable.
• Assist customers with prescription pick-up, cash transactions, and pharmacist notifications.

Skills

Customer service

Communication skills

Attention to detail

Tools

Pioneer Pharmacy System

Job description

Pharmacy Technician

Job Description

Role Overview: The Pharmacy Technician plays a pivotal role in expediting prescription processing by efficiently initiating essential procedures. This position demands strong organizational skills and the development of an efficient workflow system to ensure the seamless filling of prescriptions.

Key Responsibilities

Prescription Processing

Prescription Processing The Registered Pharmacy Technician is responsible for streamlining the prescription filling process, ensuring its efficiency.

Pharmacy Duties

• Provide customers service( receive inbound calls and triage them, accordingly, make outbound calls.
• Process prescriptions, i.e. accurate data entry
• Safely package and label products.
• Maintaining and updating patient profiles
• Retrieve original prescriptions from pharmacy files for clarification.
• Prepare labels for both new and refill prescriptions, including computer-generated labels when applicable.
• Assist customers with prescription pick-up, cash transactions, and pharmacist notifications.

Additional Functions

• Complete and process third-party documents.
• Organize prescription books and new prescriptions.
• Assemble prescription vials.
• Manage incoming orders, ensuring accuracy, pricing, and shelf life compliance.
• Stock pharmacy shelves and refrigerators as needed.
• Monitor and remove outdated items.
• Maintain cleanliness in the pharmacy workspace and premises.

Requirements

• Prior knowledge of Pioneer Pharmacy System preferred, but not required
• At least 2 years of experience in a busy retail setting preferred
• Duties to include any other task as may be assigned by the supervising pharmacist.