Pharmacy Tech/Customer Service Rep

Alora Pharmaceuticals; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Alora Pharmaceuticals in San Antonio, TX is seeking a Pharmacy Technician to support prescription processing and patient service. The role emphasizes efficient data entry, accurate labeling, and a smooth workflow to expedite fillings.

The ideal candidate has retail pharmacy experience, at least 2 years, and comfort with processing prescriptions, third-party documents, and keeping patient profiles up to date in a fast-paced environment.

Qualifications

• Retail pharmacy experience preferred, minimum 2 years.
• Ability to process prescriptions and data entry accurately.
• Strong organizational and customer service skills.
• Duties may include other tasks as assigned by supervising pharmacist.

Responsibilities

• Streamline prescription processing and accurate data entry.
• Provide customer service, answer calls, and assist with prescription pick-up.
• Label, package, and organize prescriptions and patient profiles.
• Maintain pharmacy shelves, inventory, and cleanliness; monitor expirations.
• Assist with third-party documents and ensure correct pricing and approvals.

Skills

Customer service

Data entry

Tools

Pioneer Pharmacy System

Job description

Job Title: Pharmacy Technician

Job Description

Role Overview: The Pharmacy Technician plays a pivotal role in expediting prescription processing by efficiently initiating essential procedures. This position demands strong organizational skills and the development of an efficient workflow system to ensure the seamless filling of prescriptions.

Key Responsibilities

Prescription Processing

The Registered Pharmacy Technician is responsible for streamlining the prescription filling process, ensuring its efficiency.

Pharmacy Duties

• Provide customers service( receive inbound calls and triage them, accordingly, make outbound calls.
• Process prescriptions, i.e. accurate data entry
• Safely package and label products.
• Maintaining and updating patient profiles
• Retrieve original prescriptions from pharmacy files for clarification.
• Prepare labels for both new and refill prescriptions, including computer-generated labels when applicable.
• Assist customers with prescription pick-up, cash transactions, and pharmacist notifications.

Additional Functions

In addition to prescription filling, the Registered Pharmacy Technician is involved in the following non-prescription-related tasks:

• Complete and process third-party documents.
• Organize prescription books and new prescriptions.
• Assemble prescription vials.
• Manage incoming orders, ensuring accuracy, pricing, and shelf life compliance.
• Stock pharmacy shelves and refrigerators as needed.
• Monitor and remove outdated items.
• Maintain cleanliness in the pharmacy workspace and premises.

Requirements

• Prior knowledge of Pioneer Pharmacy System preferred, but not required
• At least 2 years of experience in a busy retail setting preferred
• Duties to include any other task as may be assigned by the supervising pharmacist.