Pharmacy Tech, Bilingual, English/Spanish - Whittier Community Pharmacy

Hennepin Healthcare; Minneapolis (MN); On-site; USD 38,000 - 48,000; Full time

Job summary

Hennepin Healthcare's Whittier Clinic Community Pharmacy is hiring a Pharmacy Technician for a full-time, in-person role. You will assist pharmacists, process prescriptions, manage billing, and help with insurance claims.

Bilingual Spanish/English is required to support a diverse patient base. The position involves daily tasks from prescription entry to medication delivery coordination, with emphasis on accuracy, customer service, and adherence to Minnesota Board of Pharmacy rules.

Qualifications

• High School Diploma or GED required.
• Current MN State Board Pharmacy Technician registration.
• PTCB or ExCPT certification within 1 year of hire, paid by employee.
• Or current Intern License with MN Board of Pharmacy.

Responsibilities

• Answer phones and direct calls within the pharmacy department.
• Prepack, label, and dispense prescriptions after pharmacist review.
• Maintain cash registers, card machines, and daily deposits.
• Coordinate medication deliveries to patients and clinical areas.
• Enter outpatient prescriptions and document in EMR.
• Triages orders, checks for insurance issues, and initiates prior authorizations.
• Assist with inventory, stock medications, and remove expired products.
• Provide excellent customer service and uphold pharmacy policies.

Skills

Communication skills

Customer service

Team player

Multitasking

Attention to detail

Education

High School Diploma or GED

MN Pharmacy Technician Registration

PTCB or ExCPT certification

Intern License (MN Board of Pharmacy)

Tools

Pharmacy computer systems

Job description

JOB DETAILS Department: Whittier Clinic Community Pharmacy FTE: 1.0(80 hours per pay period) Workdays: Monday - Friday and every 4th weekend Shift(s): Days/Evenings Shift Length: 8 hours Location: In-Person Other: Bilingual Spanish/English required Purpose of this position: Under the supervision of a registered pharmacist, performs a variety of technical and clerical duties allowable by law, while maintaining a favorable image of the pharmacy within the hospital and in the community.

RESPONIBILITIES

• Answers phones for the pharmacy department and directs calls to appropriate personnel
• Maintains knowledge of the Hospital Credit and Collection Policy and other related policies
• Prepackages, prepares, labels, and hands out prescriptions after they are checked by a registered pharmacist
• Maintains cash registers, credit card machines, and reporting for cash transactions
• Prepares daily deposits for the cashier’s office
• Bills and credits patient medications
• Stocks inventory in Pharmacy
• Routinely checks and removes outdated and expired medications
• Delivers medications to patient care and ancillary areas and picks up new orders as scheduled
• Files prescriptions and reports
• Maintains the pharmacy in a clean and organized fashion
• Enters outpatient prescriptions
• Obtains and records patient drug histories
• Triages orders, determines priorities, processes orders, and notifies the pharmacist as appropriate
• Performs various calculations to determine the correct dose using weight
• Identifies the appropriate product to process based on the prescription order
• Triages insurance rejections and initiates prior authorization claims as needed
• Uses appropriate pharmaceutical-medical terms, abbreviations, and symbols
• Maintains a working knowledge of general chemical and physical properties of drugs
• Compounding medications as per Minnesota Board of Pharmacy rules and regulations
• Responsible for safe and careful handling of chemotherapeutic medications
• Coordinates ordering and delivery of medications, supplies, and equipment to patients and clinical areas as requested
• Completes intake process for mail service, specialty, transplant, and limited distribution pharmacy patients including new patient enrollment, insurance verification, and medication refill and delivery schedule
• Documents in the EMR or other database applicable patient interactions according to specialty pharmacy practices
• Performs patient tracking, processing of patient specialty medication claims, customer service, issue resolution and/or escalation
• Requests and follows up on refill requests, processes Medicare and transplant claims and works on high level adjudicated claims
• Performs other responsibilities as assigned including but not limited to: back up phone coverage, data collection, reporting, process improvement, and maintenance of patient education materials

QUALIFICATIONS

• Minimum Qualifications
• High School Diploma or GE
• Current Pharmacy Technician Registration with MN State Board
• PTCB or ExCPT pharmacy tech certification within 1 year of date of hire, paid for by employee
• -OR-
• Current Intern License with the Minnesota Board of Pharmacy

Preferred Qualifications

• Computer skills - Knowledge of Pharmacy computer systems
• Insurance and Billing Experience
• Experience working with specialty medications in a health system setting
• Graduate of an accredited Pharmacy Technician Program or a 240-hour employer-based Technician training Program or 1,000 hours of Pharmacy experience

Knowledge/ Skills/ Abilities

• Ability to communicate with other employees and public
• Possesses strong interpersonal skills, is a team player, and promotes positive team environment
• Excellent customer service skills
• Demonstrates good decision making skills, problem solving techniques, and possesses the ability to prioritize multiple tasks
• Ability to use a computer and associated programs
• Ability to understand oral and written instructions
• Ability to learn and apply pharmacy procedures and interpret prescriptions
• Ability to apply basic math skills
• Some skill in record keeping
• Ability to use computer effectively