Pharmacy Support Technician: Customer Care

The Kroger Co.; Whites Creek (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. in Whites Creek, TN is seeking a pharmacy clerk to provide exceptional customer service, support pharmacists, and handle daily reception, data entry, and product dispensing.

You will follow HIPAA, assist with health and wellness services, maintain clean work stations, process transactions, and help ensure accurate pricing and inventory while delivering a safe, inclusive shopping experience.

Qualifications

• High School Diploma or GED required.
• Must be 18 years old.
• Ability to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud.
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies.
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas.
• Count, measure and prepare specified product using company best practices.
• Complete billing procedures adequately to assure best value to the customer and the company.
• Answer phone and triage calls and answer inquiries as appropriate.
• Understand and adhere to HIPAA regulations and the company’s policies regarding the same.
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing.
• Assist pharmacist in all responsibilities except those that require a pharmacist’s professional judgement.

Education

High School Diploma or GED

Job description

The Kroger Co. in Whites Creek, TN is seeking a pharmacy clerk to provide exceptional customer service, support pharmacists, and handle daily reception, data entry, and product dispensing.

You will follow HIPAA, assist with health and wellness services, maintain clean work stations, process transactions, and help ensure accurate pricing and inventory while delivering a safe, inclusive shopping experience.