Pharmacy Support & Operations Coordinator

Parkview Health Services; Buffalo (NY); On-site; USD 32,000 - 36,000; Full time

Job summary

Parkview Health Services in Buffalo, NY is seeking a LifeView Pharmacy Support Specialist to obtain and process prescriptions for the LifeView Program and prepare the pharmacy fulfillment team to dispense and ship medications.

You will conduct provider outreach, assist with program development, answer insurance questions, coordinate onboarding, and support billing and prior authorizations across locations, ensuring accuracy and patient safety.

Qualifications

• Active pharmacy technician licensure in jurisdiction; national certification preferred.
• Experience with pharmacy applications and MS Office.
• Ability to manage multiple priorities with accuracy and safety.

Responsibilities

• Outreach to provider offices by phone or email to obtain refill information.
• Support timely prescription processing and prioritize multiple tasks.
• Assist with LifeView Program development and workflow improvements.
• Answer insurance, coverage, and workflow questions related to LifeView Program.
• Coordinate onboarding for clinics/providers and implement workflows.
• Assist with data entry, billing coordination, prior authorization initiation and follow-up.
• Manage incoming faxes and documents; file, fax, copy materials.
• Cross-train in standard pharmacy workflows to support operations.
• Contact patients to schedule medication delivery or pickup.
• Understand program metrics to drive continuous improvement.
• Consolidate shipments and insure packages via UPS/FedEx.

Skills

Attention to detail

Communication skills

Customer service

MS Office

Pharmacy applications

Prior authorization process

Education

Pharmacy technician licensure active

Tools

MS Office Suite

Pharmacy software applications

Job description

Parkview Health Services in Buffalo, NY is seeking a LifeView Pharmacy Support Specialist to obtain and process prescriptions for the LifeView Program and prepare the pharmacy fulfillment team to dispense and ship medications.

You will conduct provider outreach, assist with program development, answer insurance questions, coordinate onboarding, and support billing and prior authorizations across locations, ensuring accuracy and patient safety.