Pharmacy Support Analyst

Cardinal Health; Northern (KY); Hybrid; USD 78,226,000 - 100,576,000; Full time

Job summary

University of Miami Health System is seeking a Pharmacy Support Analyst to help eligible patients obtain medications through patients assistance programs (PAPs). This remote role coordinates with patients, providers, and pharmaceutical companies to secure coverage and reduce medication costs for uninsured or underinsured individuals.

The position requires strong communication, knowledge of PAPs, and proficiency in Microsoft Office.

Qualifications

• Strong communication and customer service skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently and manage multiple priorities.
• Strong organizational skills with exceptional attention to detail.
• Ability to meet deadlines in a fast-paced environment.
• Professional telephone and interpersonal skills.
• 2-4 years of healthcare, pharmacy, patient assistance, or related experience, preferred
• Knowledge of medications, disease states, and treatment options, preferred

Responsibilities

• Identify patients who may qualify for Patient Assistance Programs and determine eligibility.
• Complete, submit, and manage applications for medication assistance programs.
• Recover medication costs for eligible patients who do not have third-party prescription coverage.
• Serve as a liaison between patients, providers, pharmaceutical manufacturers, and hospital staff.
• Educate patients, physicians, and healthcare staff on program requirements, processes, and available resources.
• Maintain regular communication with patients, nurses, physicians, social workers, pharmacy personnel, and pharmaceutical representatives.
• Resolve application issues, denials, and missing documentation to help secure approvals.
• Research and identify alternative assistance resources for patients who do not qualify for manufacturer programs, including charitable organizations and community resources.
• Discuss available medication options with providers and patients based on program availability and access.
• Track and report recovered medication value for billing and program performance purposes.
• Ensure all patient information is handled in compliance with privacy and confidentiality requirements.
• Build and maintain strong relationships with healthcare system contacts to ensure program success and high-quality service.

Skills

Communication

Customer Service

Multitasking

Attention to detail

Tools

Microsoft Office

Job description

## Pharmacy Support AnalystApply: US-Nationwide-FIELD: Full time: Posted Today: 20189080**This is a remote position with University of Miami Health System.****Shift time is 8:00 AM-5:00 PM Eastern Time*****Position Summary***The Pharmacy Support Analyst helps eligible patients obtain medications through pharmaceutical manufacturers' Patient Assistance Programs (PAPs). Using Atrix Assistance software and established assistance programs, this role works directly with patients, healthcare providers, and pharmaceutical companies to secure medication coverage for uninsured, underinsured, or low-income individuals.This position plays a key role in reducing medication costs for patients and supporting healthcare system cost-containment efforts.***Responsibilities**** Identify patients who may qualify for Patient Assistance Programs and determine eligibility.* Complete, submit, and manage applications for medication assistance programs.* Recover medication costs for eligible patients who do not have third-party prescription coverage.* Serve as a liaison between patients, providers, pharmaceutical manufacturers, and hospital staff.* Educate patients, physicians, and healthcare staff on program requirements, processes, and available resources.* Maintain regular communication with patients, nurses, physicians, social workers, pharmacy personnel, and pharmaceutical representatives.* Resolve application issues, denials, and missing documentation to help secure approvals.* Research and identify alternative assistance resources for patients who do not qualify for manufacturer programs, including charitable organizations and community resources.* Discuss available medication options with providers and patients based on program availability and access.* Track and report recovered medication value for billing and program performance purposes.* Ensure all patient information is handled in compliance with privacy and confidentiality requirements.* Build and maintain strong relationships with healthcare system contacts to ensure program success and high-quality service.***Qualifications**** Strong communication and customer service skills.* Proficiency in Microsoft Office applications.* Ability to work independently and manage multiple priorities.* Strong organizational skills with exceptional attention to detail.* Ability to meet deadlines in a fast-paced environment.* Professional telephone and interpersonal skills.* 2-4 years of healthcare, pharmacy, patient assistance, or related experience, preferred* Knowledge of medications, disease states, and treatment options, preferred* Experience working in hospitals, clinics, or healthcare settings, preferred* Experience supporting low-income, underserved, or special-needs populations.* Familiarity with social service programs, charitable assistance organizations, or patient advocacy programs, preferred* Experience working in high-volume environments, preferred***What is expected of you and others at this level**** Applies basic concepts, principles and technical capabilities to perform routine tasks* Works on projects of limited scope and complexity* Follows established procedures to resolve readily identifiable technical problems* Works under direct supervision and receives detailed instructions* Develops competence by performing structured work assignments**Anticipated hourly range:** $27.30per hour - $35.10per hour**Bonus eligible:** No**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.* Medical, dental and vision coverage* Paid time off plan* Health savings account (HSA)* 401k savings plan* Access to wages before pay day with myFlexPay* Flexible spending accounts (FSAs)* Short- and long-term disability coverage* Work-Life resources* Paid parental leave* Healthy lifestyle programs**Application window anticipated to close:** 12/12/2026\\*if interested in opportunity, please submit application as soon as possible.The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.