Pharmacy Support Analyst

Cardinal Health; United States; Remote; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k savings plan

Flex spending accounts

Disability coverage

Work-Life resources

Paid parental leave

Job summary

Cardinal Health is seeking a Pharmacy Support Analyst to help patients obtain medications through PAPs, using Atrix Assistance software and established programs. You will work with patients, providers, and manufacturers to secure coverage for uninsured or underinsured individuals, supporting cost-containment efforts within a large health system.

Responsibilities include identifying eligible patients, submitting applications, recovering costs, and educating staff.

Qualifications

• 2–4 years of healthcare, pharmacy, patient assistance, or related experience.
• Knowledge of medications, disease states, and treatment options, preferred.
• Experience working in hospitals, clinics, or healthcare settings, preferred.
• Experience supporting low-income, underserved, or special-needs populations.
• Familiarity with social service programs, charitable assistance organizations, or patient advocacy programs, preferred.
• Experience working in high-volume environments, preferred.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently and manage multiple priorities.
• Strong organizational skills with exceptional attention to detail.

Responsibilities

• Identify patients who may qualify for Patient Assistance Programs and determine eligibility.
• Complete, submit, and manage applications for medication assistance programs.
• Recover medication costs for eligible patients who do not have third-party prescription coverage.
• Serve as a liaison between patients, providers, pharmaceutical manufacturers, and hospital staff.
• Educate patients, physicians, and healthcare staff on program requirements, processes, and available resources.
• Maintain regular communication with patients, nurses, physicians, social workers, pharmacy personnel, and pharmaceutical representatives.
• Resolve application issues, denials, and missing documentation to help secure approvals.
• Research and identify alternative assistance resources for patients who do not qualify for manufacturer programs, including charitable organizations and community resources.
• Discuss available medication options with providers and patients based on program availability and access.
• Track and report recovered medication value for billing and program performance purposes.
• Ensure all patient information is handled in compliance with privacy and confidentiality requirements.
• Build and maintain strong relationships with healthcare system contacts to ensure program success and high-quality service.

Skills

Strong communication

Customer service

Microsoft Office

Independent worker

Detail-oriented

Meet deadlines

Professional telephone skills

Healthcare experience

High-volume environment experience

Multitasking

Tools

Atrix Assistance software

Job description

This is a remote position with University of Miami Health System. Shift time is 8:00 AM-5:00 PM Eastern Time

Position Summary

The Pharmacy Support Analyst helps eligible patients obtain medications through pharmaceutical manufacturers' Patient Assistance Programs (PAPs). Using Atrix Assistance software and established assistance programs, this role works directly with patients, healthcare providers, and pharmaceutical companies to secure medication coverage for uninsured, underinsured, or low-income individuals. This position plays a key role in reducing medication costs for patients and supporting healthcare system cost-containment efforts.

Responsibilities

• Identify patients who may qualify for Patient Assistance Programs and determine eligibility.
• Complete, submit, and manage applications for medication assistance programs.
• Recover medication costs for eligible patients who do not have third-party prescription coverage.
• Serve as a liaison between patients, providers, pharmaceutical manufacturers, and hospital staff.
• Educate patients, physicians, and healthcare staff on program requirements, processes, and available resources.
• Maintain regular communication with patients, nurses, physicians, social workers, pharmacy personnel, and pharmaceutical representatives.
• Resolve application issues, denials, and missing documentation to help secure approvals.
• Research and identify alternative assistance resources for patients who do not qualify for manufacturer programs, including charitable organizations and community resources.
• Discuss available medication options with providers and patients based on program availability and access.
• Track and report recovered medication value for billing and program performance purposes.
• Ensure all patient information is handled in compliance with privacy and confidentiality requirements.
• Build and maintain strong relationships with healthcare system contacts to ensure program success and high-quality service.

Qualifications

• Strong communication and customer service skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently and manage multiple priorities.
• Strong organizational skills with exceptional attention to detail.
• Ability to meet deadlines in a fast-paced environment.
• Professional telephone and interpersonal skills.
• 2-4 years of healthcare, pharmacy, patient assistance, or related experience, preferred.
• Knowledge of medications, disease states, and treatment options, preferred.
• Experience working in hospitals, clinics, or healthcare settings, preferred.
• Experience supporting low-income, underserved, or special-needs populations.
• Familiarity with social service programs, charitable assistance organizations, or patient advocacy programs, preferred.
• Experience working in high-volume environments, preferred.

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Anticipated hourly range: $27.30per hour - $35.10per hour

Bonus eligible: No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 12/12/2026

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

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