Pharmacy Services Specialist

CVS Health; Harrisburg (Dauphin County); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in Pennsylvania is seeking a Patient Service Representative to influence generic utilization, support therapy changes, and educate patients on medications. The role involves calls with patients, clients, and other stakeholders, with emphasis on adherence and understanding insurance and reimbursement basics.

Adherence outreach, HIPAA compliance, and escalation to a pharmacist are part of daily duties.

Qualifications

• 1+ year(s) of customer service experience handling and resolving customer needs over the phone.
• Experience multitasking with handling customers, retrieving information and communicating information.
• Must reside in Pennsylvania.

Responsibilities

• Explain benefits of generics and therapy options to patients to support adherence.
• Handle inbound/outbound calls, gather patient and order information, and educate customers.
• Work with Insurance, HIPAA compliance, and escalation to a pharmacist when needed.
• Collaborate with Specialty Projects Team on conversions or therapy changes.

Skills

Customer service

Multitasking

Verbal communication

Education

High School Diploma

Tools

Windows

Microsoft Office

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The role interacts directly with patients to influence generic utilization, therapy changes, answer questions, solve problems, provide education, and maintains our company’s reputation for high-quality service. It requires independent and self-directed performance while working across a greater team. The primary role of this position focuses on communicating the benefits of generics or other appropriate therapy to patients with a goal of providing overall savings to patients and clients. This role will work closely with Specialty Projects Team to conduct generic conversions or therapy changes on targeted medications while working closely with the patient. Additionally, PSR is responsible for numerous adherence outreach efforts to ensure our patients are staying on their medications and remaining adherent and compliant to their therapies. PSRs will effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist. Our pharmacy has a hi-energy culture and we're passionate about providing excellent customer service with empathy, while resolving the patients' questions on the first call. If you get satisfaction by knowing that you have helped someone. We have a comprehensive training program to ensure your success on the team. We offer Work from Home flexibility if you meet standards. Work from Home qualifications include but are not limited to maintaining your own internet with approved speed requirements and a secure workspace free from distractions. Adherence to HIPAA and governmental compliance is required in this role. The team works Monday-Friday, weekends off. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. Days off and hours may vary, though you will have a set schedule. We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide range of supplemental benefits and discount programs. We offer a complete PTO package for full time colleagues including 10 paid company holidays.

Required Qualifications

• 1+ year(s) of customer service experience handling and resolving customer needs over the phone
• Experience multi-tasking with handling customers, retrieving information and communicating information
• Must reside in the state of Pennsylvania

Preferred Qualifications

• 6+ months experience in high-volume call center / customer service environment
• Experience working in Windows, Microsoft, or other similar applications

Education

• High School Diploma or equivalent

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$17.00 - $28.46

The Typical Pay Range For This Role Is

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/25/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.