Pharmacy Services Specialist

7505 Caremark, L.L.C.; Pennsylvania; Hybrid; USD 35,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings options

Job summary

CVS Health is seeking a Pharmacy Services Representative (PSR) to engage with patients by explaining the benefits of generics and therapy changes, and to support adherence and education. The role involves calls to patients, clients, and care teams with a focus on cost savings and high-quality service.

The position requires HIPAA compliance, work-from-home flexibility with standards, and a Monday–Friday schedule.

Qualifications

• 1+ year of customer service experience handling and resolving customer needs over the phone.
• Experience multi-tasking with handling customers and retrieving information.
• Must reside in the state of Pennsylvania.

Responsibilities

• Educate patients on generics and therapy options to support cost savings and adherence.
• Answer questions, resolve issues, and communicate benefits to patients and clients.
• Engage with the Specialty Projects Team to support generic conversions and therapy changes.

Skills

Customer service

Multi-tasking

Phone support

Education

High School diploma or equivalent

Tools

Windows

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The role interacts directly with patients to influence generic utilization, therapy changes, answer questions, solve problems, provide education, and maintains our company’s reputation for high-quality service. It requires independent and self-directed performance while working across a greater team. The primary role of this position focuses on communicating the benefits of generics or other appropriate therapy to patients with a goal of providing overall savings to patients and clients. This role will work closely with Specialty Projects Team to conduct generic conversions or therapy changes on targeted medications while working closely with the patient. Additionally, PSR is responsible for numerous adherence outreach efforts to ensure our patients are staying on their medications and remaining adherent and compliant to their therapies. PSRs will effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist. Our pharmacy has a hi-energy culture and we're passionate about providing excellent customer service with empathy, while resolving the patients' questions on the first call. If you get satisfaction by knowing that you have helped someone.

We have a comprehensive training program to ensure your success on the team. We offer Work from Home flexibility if you meet standards. Work from Home qualifications include but are not limited to maintaining your own internet with approved speed requirements and a secure workspace free from distractions. Adherence to HIPAA and governmental compliance is required in this role. The team works Monday-Friday, weekends off. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. Days off and hours may vary, though you will have a set schedule. We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide range of supplemental benefits and discount programs. We offer a complete PTO package for full time colleagues including 10 paid company holidays.

Required Qualifications

• 1+ year(s) of customer service experience handling and resolving customer needs over the phone
• Experience multi-tasking with handling customers, retrieving information and communicating information
• Must reside in the state of Pennsylvania

Preferred Qualifications

• 6+ months experience in high-volume call center / customer service environment
• Experience working in Windows, Microsoft, or other similar applications

Education

• High School Diploma or equivalent

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Window

We anticipate the application window for this opening will close on: 09/25/2026

Eligibility

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.