Pharmacy Services Navigator — Patient Access & Adherence

St Mary's Healthcare Amsterdam

City of Amsterdam (NY)

On-site

USD 41,000 - 55,000

Full time

14 days+

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Job summary

St. Mary's Healthcare is seeking a Pharmacy Technician to support the Enhanced Pharmacy Services program at St. Mary's Hospital and affiliated sites.

Responsibilities include enrollment coordination, adherence check-ins, medication delivery scheduling, and assisting patients with financial assistance programs. Requirements include a High School diploma or GED and CPhT (or registered pharmacist) within six months of hire.

Qualifications

High school diploma/GED required.
CPhT through PTCB or NHA required within six months of hire or a registered pharmacist.
Minimum of one year of experience in retail, outpatient, or specialty pharmacy preferred.
Familiarity with patient assistance programs and medication affordability resources preferred.
Strong communication, customer service, and organizational skills.
Ability to manage multiple tasks, prioritize work, and adapt to evolving program needs.
Comfortable with technology, including pharmacy software systems, patient communication platforms, and Microsoft Office Suite.

Responsibilities

Coordinate and track patient enrollment in the Enhanced Pharmacy Services program.
Perform monthly patient adherence check-ins via phone, virtual platform, or other communication methods.
Schedule and coordinate medication deliveries and confirm receipt of medications with patients.
Assist patients in identifying and applying for relevant financial assistance programs.
Perform medication prior authorization support activities and communicate with providers and insurance companies as needed.
Maintain accurate patient documentation within pharmacy systems and patient tracking software.
Monitor and manage the logistics of shipping materials, packaging supplies, and delivery schedules.
Serve as the first point of contact for patients regarding their medications, deliveries, financial resources, or Enhanced Pharmacy Services participation.
Identify and escalation patient barriers to adherence, access, or affordability to the Manager of Enhanced Pharmacy Services.
Assist with reporting and tracking key performance metrics such as delivery rates, adherence rates, financial assistance utilization, and patient satisfaction.
Support the Manager and team with continuous improvement initiatives and program expansion activities.