Pharmacy Navigator-Enhanced Pharmacy Services

St Mary's Healthcare Amsterdam; City of Amsterdam (NY); On-site; USD 41,000 - 55,000; Full time

Job summary

St. Mary's Healthcare is seeking a Pharmacy Technician to support the Enhanced Pharmacy Services program at St. Mary's Hospital and affiliated sites.

Responsibilities include enrollment coordination, adherence check-ins, medication delivery scheduling, and assisting patients with financial assistance programs. Requirements include a High School diploma or GED and CPhT (or registered pharmacist) within six months of hire.

Qualifications

• High school diploma/GED required.
• CPhT through PTCB or NHA required within six months of hire or a registered pharmacist.
• Minimum of one year of experience in retail, outpatient, or specialty pharmacy preferred.
• Familiarity with patient assistance programs and medication affordability resources preferred.
• Strong communication, customer service, and organizational skills.
• Ability to manage multiple tasks, prioritize work, and adapt to evolving program needs.
• Comfortable with technology, including pharmacy software systems, patient communication platforms, and Microsoft Office Suite.

Responsibilities

• Coordinate and track patient enrollment in the Enhanced Pharmacy Services program.
• Perform monthly patient adherence check-ins via phone, virtual platform, or other communication methods.
• Schedule and coordinate medication deliveries and confirm receipt of medications with patients.
• Assist patients in identifying and applying for relevant financial assistance programs.
• Perform medication prior authorization support activities and communicate with providers and insurance companies as needed.
• Maintain accurate patient documentation within pharmacy systems and patient tracking software.
• Monitor and manage the logistics of shipping materials, packaging supplies, and delivery schedules.
• Serve as the first point of contact for patients regarding their medications, deliveries, financial resources, or Enhanced Pharmacy Services participation.
• Identify and escalation patient barriers to adherence, access, or affordability to the Manager of Enhanced Pharmacy Services.
• Assist with reporting and tracking key performance metrics such as delivery rates, adherence rates, financial assistance utilization, and patient satisfaction.
• Support the Manager and team with continuous improvement initiatives and program expansion activities.

Skills

Communication

Customer service

Organization

Multitasking

Adaptability

Initiative

Teamwork

Critical thinking

Problem solving

MS Office

Interpersonal skills

Written communication

Education

High school diploma/GED

CPhT or registered pharmacist

Retail/outpatient/pharmacy experience

Tools

Pharmacy software

Patient communication platforms

Microsoft Office Suite

Job description

St. Mary's Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary's Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary's Healthcare has also been named a 2026 Times Union Top Workplace-the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago.

Job Requisition: PHARM001960
Employment Type: Full-Time
Shift: Days, Weekends
Hours Per Week: 40 Hours

Hiring Range: $29.89- $39.99

Below are the shift differentials based on eligible shifts worked:

• Weekday evening shift - additional 10%
• Weekday night shift - additional 15%
• Weekend day shift - additional 10%
• Weekend evening & night shifts - additional 21%

The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities:

• Coordinate and track patient enrollment in the Enhanced Pharmacy Services program.
• Perform monthly patient adherence check-ins via phone, virtual platform, or other communication methods.
• Schedule and coordinate medication deliveries and confirm receipt of medications with patients.
• Assist patients in identifying and applying for relevant financial assistance programs (e.g., manufacturer copay cards, foundation grants, patient assistance programs).
• Perform medication prior authorization support activities and communicate with providers and insurance companies as needed.
• Maintain accurate patient documentation within pharmacy systems and patient tracking software.
• Monitor and manage the logistics of shipping materials, packaging supplies, and delivery schedules.
• Serve as the first point of contact for patients regarding their medications, deliveries, financial resources, or Enhanced Pharmacy Services participation.
• Identify and escalation patient barriers to adherence, access, or affordability to the Manager of Enhanced Pharmacy Services.
• Assist with reporting and tracking key performance metrics such as delivery rates, adherence rates, financial assistance utilization, and patient satisfaction.
• Support the Manager and team with continuous improvement initiatives and program expansion activities.

Education, Training & Experience:

• High school diploma/GED required.
• Certified Pharmacy Technician (CPhT) through PTCB or NHA required within six (6) months of hire or a registered pharmacist
• Minimum of one (1) year of experience working in a retail, outpatient, or specialty pharmacy setting preferred.
• Familiarity with patient assistance programs and medication affordability resources preferred.
• Strong communication, customer service, and organizational skills.
• Ability to manage multiple tasks, prioritize work, and adapt to evolving program needs.
• Comfortable with technology, including pharmacy software systems, patient communication platforms, and Microsoft Office Suite.

Working Conditions:

• Based primarily at St. Mary's Hospital or affiliated outpatient sites. Monday through Friday schedule; occasional evenings based on patient or delivery needs. Majority of duties performed in an office or outpatient pharmacy environment; occasional lifting of delivery packages required.

Required Skills and Attributes:

• Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.
• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills
• Displays integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Demonstrates flexibility.
• Takes initiative
• Able to work in a fast-paced environment
• Embraces new opportunities to grow both personally and professionally.
• Effective critical thinking and problem-solving skills.
• Proficient with various Microsoft Office products (Word and Excel). Strong organizational skills.
• Effective interpersonal skills.
• Ability to take and follow direction in a positive and appropriate manner.
• Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.
• Must be able to read and follow instructions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.