Pharmacy Refill Specialist

Harbor Health; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and incentives

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401(k) Investment Plan

Company Equity

Job summary

Harbor Health in Austin, TX, is looking for a Pharmacy Refill Specialist to enhance member adherence to medications. The role involves collaborating with pharmacy and clinical teams to ensure effective communication with members and caregivers.

Ideal candidates should be a licensed Pharmacy Technician with at least 5 years of experience. Competitive salary, generous PTO, and comprehensive medical benefits are included.

Qualifications

• Licensed Certified Pharmacy Technician in good standing.
• 5+ years of retail or hospital experience.
• Ability to effectively communicate with members and caregivers.
• Flexibility to shift priorities and maintain confidentiality.

Responsibilities

• Interview members to document medication adherence and side effects.
• Triage medication information to clinical staff appropriately.
• Collaborate with the Pharmacy Director to improve data workflows.
• Develop metrics that demonstrate outcomes related to medication adherence.
• Engage in special projects as assigned.

Skills

Licensed Certified Pharmacy Technician

Communication skills

Teamwork capabilities

Analytical skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

EMR platforms

Job description

Harbor Health is seeking a collaborative Pharmacy Refill Specialist to join our growing team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it - allowing everyone to fully flourish. In this non-traditional Pharmacy Technician role, you will work alongside our core pharmacy and clinical team with a passion for preventative healthcare to monitor and improve member adherence to medication. You will communicate directly with members and their caregivers, gather and analyze adherence data, and help demonstrate meaningful outcomes - all in alignment with our mission of transforming healthcare through our payvider model.

POSITION DUTIES & RESPONSIBILITIES

• Interview members and/or family members to obtain and document information about newly prescribed medications, adherence to their documented regimen, and any reported side effects or barriers to adherence
• Triage medication information gathered from members and relay to appropriate clinical staff
• Collaborate with the Pharmacy Director and Information Technology staff to develop workflows and improve efficiency in data gathering - both manually and through cutting-edge technology - to document and improve medication initiation and adherence
• Collaborate with the Pharmacy Director to perform data collection and develop metrics that demonstrate outcomes
• Develop and refine workflows to achieve efficiency within the clinic system
• Participate in special projects and perform other duties as assigned

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

Required:

• Licensed Certified Pharmacy Technician, credentialed and in good standing with the Texas State Board of Pharmacy prior to hire date
• Minimum 5 years of retail or hospital experience as a Certified Pharmacy Technician
• High School Diploma or equivalent
• Ability to communicate positively and effectively with members and/or their caregivers
• Strong teamwork capabilities while maintaining ability to function independently with sound judgment
• Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships

Preferred:

• Excellent analytical and problem solving skills
• Exceptional verbal and written communication skills
• Proficiency in Microsoft Word, Excel, PowerPoint, or similar software, and comfort navigating EMR platforms
• Experience with patient financial assistance programs and patient advocacy

Physical Requirements:

• May require travel between clinic sites

WHAT WE OFFER

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401(k) Investment Plan
• Company Equity

At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. If you are passionate about healthcare and want to build something new together, we'd love to hear from you. Please apply to be a part of our team!