Pharmacy Quality & Training Strategist

TruDataRx, Inc.; Land Mark (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

TruDataRx, Inc. seeks a Quality Assurance & Training Specialist in Nashville, IN-OFFICE.

You will design training programs and drive QA initiatives across Pharmacy Operations, partnering with PSS, Supervisors, and leaders to ensure service quality and compliant processes. The role focuses on onboarding, ongoing education, monitoring quality metrics, identifying skill gaps, and coaching for continuous improvement, without direct supervision responsibilities.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience delivering employee training and facilitating classroom or virtual learning.
• Experience performing quality assurance evaluations or coaching employees.
• Strong written and verbal communication skills.
• Excellent presentation and facilitation abilities.

Responsibilities

• Coordinate and facilitate new hire onboarding and training programs for Pharmacy Support Specialists and other operations staff.
• Develop and maintain training materials, job aids, reference guides, and standard operating procedures.
• Evaluate trainee performance and provide constructive feedback throughout the onboarding process.
• Partner with Operations leaders to ensure employees are fully prepared before transitioning to production.
• Design and deliver ongoing education to reinforce operational knowledge, customer service skills, and process changes.
• Lead refresher training based on quality findings, operational trends, regulatory updates, and new client implementations.

Skills

Communication skills

Presentation & facilitation

Project management

Data analysis

Training delivery

Education

Bachelor's degree or equivalent

Tools

Microsoft Office (Excel, PowerPoint)

LMS

CRM (Salesforce)

Job description

TruDataRx, Inc. seeks a Quality Assurance & Training Specialist in Nashville, IN-OFFICE.

You will design training programs and drive QA initiatives across Pharmacy Operations, partnering with PSS, Supervisors, and leaders to ensure service quality and compliant processes. The role focuses on onboarding, ongoing education, monitoring quality metrics, identifying skill gaps, and coaching for continuous improvement, without direct supervision responsibilities.