Pharmacy Production Clerk Representative - Accredo

Accredo Specialty Pharmacy; Newark (DE); Hybrid; USD 51,577,000 - 77,366,000; Full time

Benefits offered by this job

Annual bonus plan

Medical, vision, dental benefits

401(k)

Job summary

The Cigna Group's Evernorth Health Services division seeks a Pharmacy Production Clerk Representative to ensure accurate medication preparation, packaging, and distribution while mentoring teammates.

You will build pharmacy operations expertise, share knowledge, and promote quality and efficiency across the team, with opportunities for career growth and leadership pathways.

Qualifications

• Minimum of 1 year of relevant experience.
• General PC knowledge required.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to quality.
• Good visual acuity.
• Ability to read, compare, and differentiate data accurately.
• Ability to review small medications, labels, and bottles for extended periods of time.
• Ability to stand and walk for extended periods throughout the workday.
• Demonstrated ability to assist others, share knowledge, and support team success.
• Ability to demonstrate flexibility and adaptability while performing different roles throughout a shift.
• Ability to lift up to 40 pounds.

Responsibilities

• Perform all Pharmacy Production Clerk Associate Representative responsibilities while consistently meeting quality and productivity standards.
• Serve as a subject matter expert for pharmacy production workflows, policies, procedures, and quality standards.
• Assist with onboarding and training new team members on production processes, safety expectations, quality standards, and best practices.
• Provide ongoing guidance and support to team members regarding operational questions and process execution.
• Model and reinforce quality expectations, safety standards, and established procedures.
• Support leadership by identifying training opportunities, process improvements, and operational efficiencies.
• Ensure each package receives the correct paperwork, envelopes, medications, packing materials, and shipping labels before shipment.
• Consistently work on only one order at a time to ensure accuracy and quality.
• Ensure shipping information and patient addresses are accurate and printed correctly.
• Accurately package prescriptions requiring special handling according to specific process and policy requirements.
• Perform visual inspections of patient-bound medications and packaging for quality concerns.
• Support medication preparation activities, including inspecting, labeling, and repackaging medications from manufacturer containers when applicable.
• Prepare mail sacks, bulk containers, and packages for shipment and distribution.
• Perform material handling activities, including stocking shelves, replenishing workstations, and maintaining inventory supplies.
• Promote collaboration and share best practices across the team.
• Escalate issues appropriately and provide recommendations that support quality and continuous improvement.
• Maintain a clean, safe, and organized work environment.
• Perform other duties and special assignments as needed to support pharmacy operations.

Skills

Verbal communication

Written communication

Attention to detail

Data reading

Visual acuity

Team support

Flexibility

Physical stamina

Job description

Are you ready to expand your impact within pharmacy operations? As a Pharmacy Production Clerk Representative, you will play a key role in ensuring medications are prepared, packaged, and distributed accurately while serving as a trusted resource for team members. In addition to performing pharmacy production activities, you will help support onboarding and training efforts, share operational knowledge, and serve as a subject matter expert to promote quality, consistency, and operational excellence.

This position offers the opportunity to strengthen your pharmacy operations expertise while supporting the development and success of your teammates. If you enjoy collaborating with others, sharing knowledge, and helping drive high-quality results, this role provides an excellent opportunity for professional growth.

Why Join Our Team?

• Make a meaningful impact by helping patients receive essential medications safely and on time.
• Build experience in a growing healthcare and pharmacy operations environment.
• Develop valuable leadership, mentoring, and coaching skills.
• Serve as a subject matter expert and trusted resource for pharmacy production processes.
• Support team member development through training and knowledge sharing.
• Explore opportunities for career growth across pharmacy operations, healthcare services, and leadership pathways.
• Be part of a collaborative team committed to quality, continuous improvement, and service excellence.

Responsibilities

• Perform all Pharmacy Production Clerk Associate Representative responsibilities while consistently meeting quality and productivity standards.
• Serve as a subject matter expert for pharmacy production workflows, policies, procedures, and quality standards.
• Assist with onboarding and training new team members on production processes, safety expectations, quality standards, and best practices.
• Provide ongoing guidance and support to team members regarding operational questions and process execution.
• Model and reinforce quality expectations, safety standards, and established procedures.
• Support leadership by identifying training opportunities, process improvements, and operational efficiencies.
• Ensure each package receives the correct paperwork, envelopes, medications, packing materials, and shipping labels before shipment.
• Consistently work on only one order at a time to ensure accuracy and quality.
• Ensure shipping information and patient addresses are accurate and printed correctly.
• Accurately package prescriptions requiring special handling according to specific process and policy requirements.
• Perform visual inspections of patient-bound medications and packaging for quality concerns.
• Support medication preparation activities, including inspecting, labeling, and repackaging medications from manufacturer containers when applicable.
• Prepare mail sacks, bulk containers, and packages for shipment and distribution.
• Perform material handling activities, including stocking shelves, replenishing workstations, and maintaining inventory supplies.
• Promote collaboration and share best practices across the team.
• Escalate issues appropriately and provide recommendations that support quality and continuous improvement.
• Maintain a clean, safe, and organized work environment.
• Perform other duties and special assignments as needed to support pharmacy operations.

Required Qualifications

• Minimum of 1 year of relevant experience.
• General PC knowledge required.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to quality.
• Good visual acuity.
• Ability to read, compare, and differentiate data accurately.
• Ability to review small medications, labels, and bottles for extended periods of time.
• Ability to stand and walk for extended periods throughout the workday.
• Demonstrated ability to assist others, share knowledge, and support team success.
• Ability to demonstrate flexibility and adaptability while performing different roles throughout a shift.
• Ability to lift up to 40 pounds.

Preferred Qualifications

• Experience assisting with training, onboarding, mentoring, or coaching team members.
• Experience serving as a subject matter expert or resource for operational processes.
• Experience supporting quality improvement or operational excellence initiatives.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 18 - 27 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

[31mQualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.[0m

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.