Pharmacy Platform Product Manager

Bask Health; New York (NY); On-site; USD 110,000 - 190,000; Full time

Job summary

Bask Health in New York, NY is seeking a Product Manager for the Pharmacy Platform to own and enhance software experiences that connect clinical care with pharmacy fulfillment across Bask's telehealth platform.

You will work across pharmacy integrations, prescription routing, fulfillment workflows, and exception management, partnering with engineering, clinical operations, and pharmacy partners to drive reliable, scalable workflows and accurate information exchange.

Qualifications

• 2+ years of professional product management experience building and shipping software products.
• At least 1 year of JavaScript/TypeScript experience.
• At least 1 year of professional experience in an engineering role.
• Ability to read and write code, understand technical implementation details, and communicate effectively with engineers.
• Experience working on SaaS products, integration-heavy applications, workflow management platforms, or complex web-based software.
• Strong understanding of APIs, third-party integrations, data flows, and modern web application development.
• Experience translating complex user needs and operational requirements into clear, actionable product specifications.
• Strong product discovery, prioritization, and execution skills.
• Experience working directly with engineers and cross-functional stakeholders.

Responsibilities

• Own product initiatives across Bask's pharmacy integrations, prescription routing, fulfillment workflows, and exception management.
• Help define and execute the product roadmap for pharmacy platform capabilities.
• Work with pharmacy partners, clinical operations, and internal teams to understand fulfillment processes and identify opportunities for improvement.
• Improve how prescription information moves between clinical workflows, pharmacy systems, and fulfillment processes.
• Develop clear workflows for prescription routing, order status tracking, and fulfillment coordination.
• Identify and address integration failures, incomplete information, processing delays, and other fulfillment exceptions.
• Partner with engineering teams to translate operational needs into clear product requirements and technical specifications.
• Work with engineers to understand APIs, third-party integrations, data flows, and technical implementation tradeoffs.
• Improve visibility into prescription and fulfillment statuses so internal teams can identify and resolve issues efficiently.
• Collaborate with clinical product teams to ensure pharmacy workflows accurately reflect prescribing decisions and relevant patient information.
• Coordinate with Patient Experience teams to ensure appropriate fulfillment updates are reflected in patient-facing experiences.
• Work with pharmacy and compliance stakeholders to account for applicable operational, privacy, and regulatory requirements.
• Define and monitor metrics such as routing success, integration reliability, fulfillment turnaround times, exception rates, and workflow completion.
• Gather partner feedback, review operational data, and use findings to prioritize improvements.
• Lead assigned product initiatives through discovery, development, testing, launch, and iteration.
• Take ownership of product outcomes and continuously improve pharmacy platform reliability and efficiency.

Skills

JavaScript/TypeScript

APIs

Product discovery

Cross-functional

SaaS products

Data-driven decisions

Engineering collaboration

Job description

Bask Health in New York, NY is seeking a Product Manager for the Pharmacy Platform to own and enhance software experiences that connect clinical care with pharmacy fulfillment across Bask's telehealth platform.

You will work across pharmacy integrations, prescription routing, fulfillment workflows, and exception management, partnering with engineering, clinical operations, and pharmacy partners to drive reliable, scalable workflows and accurate information exchange.