Pharmacy Operations Specialist

Alchemy; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Alchemy is seeking a Pharmacy Operations Specialist to support our central PharmOps team and multi-state network. You will coordinate inventory, scheduling, prior authorization workflows, and onboarding across sites, partnering with pharmacists and technicians to maintain consistency and efficient operations.

The role emphasizes organization, proactive communication, and the ability to manage priorities across locations. Travel up to 50% may be required to support pharmacy sites and initiatives.

Qualifications

• Active Pharmacy Technician certification (CPhT) or state registration is required.
• Minimum 2 years of pharmacy experience (retail, hospital, specialty, or 340B).
• Strong background in inventory management and pharmacy operations.
• Experience with prior authorization and third-party/PBM billing workflows.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as a first-line operational support resource for pharmacy teams across the network.
• Coordinate day-to-day operational needs across multiple sites, ensuring consistency and follow-through.
• Troubleshoot routine operational challenges and elevate complex issues to the Pharmacy Operations team.
• Support site visits and operational assessments and maintain trackers and documentation.
• Assist with prior authorization submissions, follow-up, and third-party billing support.
• Support onboarding and training programs for pharmacists and staff; maintain training materials.
• Monitor inventory, purchasing patterns, and stock across sites; assist with vendor coordination.
• Coordinate scheduling, coverage, and PTO across teams; ensure adequate staffing.

Skills

CPhT certification

Pharmacy experience

Inventory management

Prior authorization workflows

Excellent communication

Multi-site coordination

Adaptability to new systems

Education

Associate's degree

Bachelor's degree

Tools

Excel

Pharmacy management systems

BestRx

Microsoft Office Suite

Job description

As a Pharmacy Operations Specialist, you will be a hands‑on support resource for our central Pharmacy Operations (PharmOps) team, helping keep our multi‑state pharmacy network running smoothly day to day. You will report to the Director of Pharmacy Operations while working collaboratively with the entire PharmOps team — including our Managers of Pharmacy Operations — and with pharmacy teams across every site. In short, you are the connective tissue that keeps our pharmacies aligned, supported, and operating consistently.

In this role, you will be a first line of operational support for our pharmacy teams: fielding day‑to‑day questions, coordinating inventory and scheduling, supporting prior authorization and third‑party billing workflows, and helping onboard and train new staff. You will partner closely with pharmacists, pharmacists‑in‑charge (PICs), and technicians across the network, owning the coordination and follow‑through that keeps sites running while escalating complex issues to the broader team as needed.

We are looking for someone organized, resourceful, and comfortable juggling multiple priorities across many locations at once. You should be a natural coordinator who enjoys being the person sites can count on — quick to respond, detail‑oriented with inventory and scheduling, and eager to learn new systems and processes. This role is ideal for someone with strong pharmacy operations or technician experience who wants to grow into a broader, cross‑site operations role.

The Pharmacy Operations Specialist reports to the Director of Pharmacy Operations and works collaboratively across the entire Pharmacy Operations team.

Minimum Qualifications

• Active Pharmacy Technician certification (CPhT) or state pharmacy technician registration
• Minimum 2 years of pharmacy experience (retail, hospital, specialty, or 340B setting)
• Strong background in inventory management and pharmacy operations
• Experience with prior authorization and third‑party/PBM billing workflows
• Exceptional organizational skills and attention to detail
• Ability to manage multiple competing priorities across multiple locations
• Self‑motivated and able to work independently with minimal supervision
• Excellent verbal and written communication skills
• Proficiency with pharmacy management systems and Microsoft Office Suite, especially Excel
• Ability to quickly learn and adapt to new technologies, processes, and tools
• Valid driver's license and reliable transportation
• Ability to travel up to 50% as needed to support pharmacy sites, including occasional overnight stays

Preferred Qualifications

• Associate's or Bachelor's degree
• Experience supporting multiple pharmacy sites or a regional operations function
• Experience with BestRx or comparable pharmacy management systems
• Working knowledge of insurance/PBM operations and prior authorization processes
• Familiarity with 340B pharmacy operations
• Experience with electronic health records and pharmacy automation
• Experience coordinating scheduling, coverage, or PTO across teams

Key Responsibilities

Operational Support and Cross‑Site Coordination

• Serve as a first‑line operational support resource for pharmacy teams across the network
• Coordinate day‑to‑day operational needs across multiple sites, ensuring consistency and follow‑through
• Troubleshoot routine operational challenges and elevate complex issues to the broader Pharmacy Operations team
• Help ensure consistent application of policies, procedures, and best practices across all locations
• Support site visits and operational assessments as needed
• Maintain operational trackers and documentation for the PharmOps team

Pharmacy Support and Issue Resolution

• Respond promptly to pharmacy team questions and day‑to‑day support requests
• Help sites navigate operational, system, and workflow challenges
• Partner with the Compliance team to support remediation of findings and maintain regulatory standards
• Facilitate communication and knowledge sharing across pharmacy locations

Prior Authorization and Third‑Party Billing Support

• Support prior authorization submissions, follow‑up, and tracking across sites
• Assist pharmacy staff with third‑party billing, claim rejection resolution, and claims optimization
• Serve as a support resource for insurance/PBM navigation and troubleshooting

Training and Onboarding

• Support the delivery of training programs for pharmacists, technicians, and support staff
• Coordinate onboarding logistics for new pharmacy personnel and help integrate them into site workflows
• Maintain and update training materials and standard operating procedures
• Support knowledge‑sharing and continuing‑education initiatives across the network

Inventory and Resource Management

• Support inventory reconciliation and corrections to maintain accurate records and regulatory compliance
• Help monitor stock levels, purchasing patterns, and inventory reporting across sites
• Coordinate with vendors and wholesalers to help resolve supply chain issues and maintain adequate stock
• Provide inventory audit support for internal quality reviews and external regulatory audits, in conjunction with the Compliance team
• Support 340B inventory management and reporting

Scheduling, Coverage, and PTO Coordination

• Coordinate PRN pharmacist and technician staffing to help ensure adequate coverage across locations
• Maintain scheduling records and support coverage planning across the network
• Track and coordinate PTO requests, ensuring coverage is maintained and managers have visibility
• Proactively identify and help resolve coverage gaps before they impact sites

Reporting and Administrative Support

• Maintain operational reports, trackers, and dashboards for the Pharmacy Operations team
• Prepare and organize data to support Manager and leadership reporting
• Provide general administrative support to the PharmOps team as needed
• 401(k) savings plan with a 4% company match
• Comprehensive medical, vision, and dental coverage through a select plan option
• Paid Time Off (PTO)

As Founders, Alchemy is the culmination of everything we have worked on and dedicated ourselves to throughout our careers, and its mission is woven into the fabric of our lives and why we do what we do. Together, we have spent 18 years in Africa building the largest HIV access program in the world; set up, operated, and scaled pharmacies that have dispensed over 25M+ prescriptions to patients across all 50 states in the US; and deployed consumer product experiences improving pharmacy access for millions of patients' lives globally.

These are our founding principles and what they mean for you as a potential member of our team.

Defend Patient Choice.

We are fierce defenders of patient choice. We will always fight to ensure patients get the care and medications they deserve. As a member of the team, this means you will be expected to find innovative, outside‑of‑the‑box solutions to solve the systemic hurdles and friction that exist in our healthcare system. You will not accept the status quo in healthcare, and you will push through barriers to fight for patients at all times.

Protect the Safety Net.

Our mission is to protect the safety net for providers that deliver care to our most vulnerable and underserved communities. As a member of the team, understanding and empathizing with the needs and requirements of our customers who serve these patient communities will be critical to your success. You understand and embrace the fact that this is real on‑the‑ground healthcare, where often the best technology or clinical interventions will fall short, and you will be expected to roll up your sleeves and solve the problem by any means necessary.

Drive Clinical Innovation.

Working beyond the four walls of the pharmacy, we deeply believe clinical innovation drives superior patient outcomes and financial results. As a member of the team, you will uphold and uplevel the physical, clinical, and digital pillars of the business. You are someone who is excited by the challenge of connecting the dots in new ways every day between the physical, clinical, and digital.

Fuel Shared Success.

We win when your covered entity partners and their patients succeed. We as a team collectively embrace successes and failures together while upholding a high‑performance and results‑driven culture.

Embrace Ownership.

We embrace our customer's problems as our own and empower them to own their identity by taking back control of their 340B program. As a member of the team, you embrace a similar philosophy across the teams within the company by fostering a collaborative and cross‑functional work environment. You don't wait for the problem to arise, but instead anticipate it, own it, and solve it. And when you succeed, you share the credit with your team, and you take ownership and accountability for failures along the way.

Sustained Persistence.

Healthcare is slow to change. We keep chipping away at the root of the problem, striving to improve clinical outcomes and experiences. As a member of the team, you are able to move quickly and efficiently to get things done while understanding that it will take years of sustained effort to move the needle in healthcare. You are someone who gets excited by big, hard problems that require years of creative and agile execution. And along the way, you are never afraid to question why something is the way it is, finding ways to deliver better outcomes for customers and patients through sustained delivery of results over long stretches of time.

About Alchemy

We are powering the future of 340B pharmacy, starting with in‑house pharmacies for covered entities. We are building exclusively clinic‑owned and vendor‑operated pharmacies focusing on STD clinics, Ryan White grantees, and FQHCs. We provide the entire physical, clinical, and digital infrastructure needed to operate and grow best‑in‑class 340B programs.