Pharmacy Operations Senior Supervisor - Express Scripts

The Cigna Group; St. Louis (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare company is seeking an Operations Senior Supervisor in St. Louis. This role involves managing a team, ensuring operational efficiency, and maintaining high standards of service. Ideal candidates will have strong leadership skills and experience in operations, with opportunities for professional growth.

Benefits

Health coverage effective day 1

Holiday Pay and Paid Time Off (PTO)

401K with company match

Tuition reimbursement

Growth Opportunities

Unique culture

Qualifications

• Minimum of two years operations experience in pharmacy, warehouse, or production.
• Must maintain a pharmacy technician license in Missouri.
• Demonstrated leadership skills and supervisory experience preferred.

Responsibilities

• Manage day-to-day operations of a team of technicians and pharmacists.
• Conduct hiring, training, and evaluation of team members.
• Implement process improvements to enhance customer service.

Skills

Leadership

Problem-solving

Communication

Adaptability

Education

High school diploma or GED

BA/BS degree preferred

Tools

Microsoft Office

Job description

The job profile for this position is Operations Senior Supervisor, which is a Band 3 Management Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Operations Supervisor is responsible for day-to-day operations of a team of technicians, pharmacists and contract workers. Manages and improves productivity and performance standards, plans and directs workflow and project assignments. Responsible for attaining or exceeding production goals for their respective area daily. Conducts hiring, training, and evaluation of front-line team members. Responsible for team’s adherence to employment policies and corporate values. Works with the Pharmacy senior leadership team to establish team and site standards and expectations, operational processes and procedures, and the business work plan for the team.Recognizes and recommends operational improvements.

Work Schedule: Monday – Friday 6:30AM – 3:00PM

Location:4600 North Hanley Road; St. Louis, MO 63134

What you will do:

• Develop, track and monitor employee’s safety, compliance to quality, service and production standards.
• Monitor prescription turnaround time so that internal standards and client performance guarantees are met.
• Assist Pharmacy senior leadership team in monitoring costs to ensure compliance with cost to fill goals.
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues.
• Work in production as needed.
• Implement programs and process improvements to enhance the level of internal and external customer service provided.
• Work with Pharmacy senior leadership team to analyze operations and overall efficiencies of the pharmacy.
• Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
• Represents pharmacy operations in cross-functional meetings and projects.
• Other special projects and tasks as assigned.

What you will need:

• High school diploma or GED
• BA/BS degree preferred.
• Minimum of two yearsoperations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering)
• Must be eligible to maintain a pharmacy technician license issued through the Missouri State Board of Pharmacy throughout time in position.
• Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members; supervisory experience preferred.
• Knowledge of lean or process improvement methodologies
• Excellent oral and written communication skills
• Ability to adapt in a dynamic work environment, make independent decisions.
• Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
• Willingness to work a flexible schedule for peak times.
• Monitors daily operations of a unit and actively assists or provides direction to subordinates as required.
• May perform, especially in staff or professional groups ongoing operational tasks of organization units (typically not more than 40% of time performing the work supervised)
• Ensures that projects are completed on schedule following established procedures and schedules.
• General PC knowledge including Microsoft Office, Internet, and email.

Why join us?

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday Pay and Paid Time Off (PTO)
• 401K with company match
• Tuition reimbursement
• GrowthOpportunities
• Fun, friendly and unique culture– bring your whole self to work every day!

This is an onsite position.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.