Pharmacy Operations Manager

Walgreens; Yauco (PR); On-site; Full time

Job summary

A leading company in healthcare is seeking a Pharmacy Operations Manager to oversee daily pharmacy operations, manage staff, and ensure a positive patient experience. This role involves engaging with customers, assisting pharmacists, and leading a team while maintaining compliance with legal guidelines. Ideal candidates will have pharmacy technician experience, leadership skills, and a commitment to professional development.

Qualifications

• At least one year of pharmacy technician experience in retail or hospital setting.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Manage pharmacy technician personnel, including hiring and training.
• Enhance customer experience by resolving complaints and offering services.
• Assist pharmacists in delivering patient care and managing operations.

Skills

Leadership

Customer Service

Communication

Education

High School Diploma

PTCB or ExCPT certification

Job description

Join to apply for the Pharmacy Operations Manager role at Walgreens

Responsibilities

1. Perform day-to-day non-clinical pharmacy operations, administrative activities, ensuring efficient workflow and positive patient experience. Serve as a full-time certified pharmacy technician.
2. Operate pharmacy systems to obtain patient and drug information, process prescriptions under pharmacist supervision, and supervise pharmacy technicians and cashiers within legal and company guidelines.
3. Manage pharmacy technician personnel, including hiring, training, scheduling, coaching, and performance management, including disciplinary actions.
4. Enhance customer experience by engaging with customers, resolving complaints, and proactively offering services to meet their needs.
5. Assist pharmacists in delivering patient care, managing pharmacy operations, ensuring compliance, and supporting healthcare services like vaccinations and health screenings.
6. Lead performance management of staff, ensuring compliance with legal and company policies, and support team development.
7. Maintain certifications, stay updated on pharmacy practices, and pursue professional development.
8. Communicate effectively with team members, participate in meetings, and ensure proper documentation and recordkeeping.

Minimum Qualifications

• High School Diploma, GED, or equivalent
• PTCB or ExCPT certification (except in Puerto Rico)
• At least one year of pharmacy technician experience in retail or hospital setting
• Fluent in English (reading, writing, speaking)
• Willingness to work flexible hours including evenings and weekends
• Previous leadership experience
• Prior Walgreens experience with exceeding expectations in last performance evaluation

Additional Details

• Employment type: Full-time
• Seniority level: Not Applicable
• Job function: Management and Manufacturing
• Salary range: $22.50 - $31.00 per hour

We consider qualified applicants with arrest and conviction records. For benefits details, visit jobs.walgreens.com/benefits. This role remains open until filled.