Pharmacy Operations Manager

Walgreens; San Antonio (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Pharmacy Operations Manager in San Antonio, Texas. This role involves overseeing pharmacy operations, ensuring compliance, and enhancing customer experiences. The ideal candidate will have pharmacy technician experience, relevant certifications, and strong leadership skills.

Qualifications

• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluent in English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Accountable for performing day-to-day non-clinical pharmacy operations.
• Engage with customers and patients to ensure a positive experience.
• Manage technician performance, including hiring and training.

Skills

Communication

Customer Service

Leadership

Education

High School Diploma or GED

PTCB or ExCPT certification

Job description

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Responsibilities

• Accountable for performing day-to-day non-clinical pharmacy operations and administrative activities where allowed by law. Ensures efficient workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions under pharmacist supervision. Supervise pharmacy technicians and cashiers within legal and company guidelines.
• Lead the selection, scheduling, training, coaching, and performance management of pharmacy technicians, including making disciplinary decisions.

Customer Experience

• Engage with customers and patients, resolve complaints, and respond to inquiries to ensure a positive experience. Develop strong relationships and proactively offer services to enhance healthcare delivery.

Operations

• Assist pharmacists in patient care activities, including registration, prescription data entry, medication preparation, and health screenings, where legally permitted. Delegate non-clinical tasks, ensure compliance, and manage pharmacy workflow and inventory.

People & Performance Management

• Manage technician performance, including hiring, training, and disciplinary actions. Ensure licensure and certification compliance, and support team development.

Training & Personal Development

• Maintain PTCB certification, pursue ongoing education, and seek professional growth opportunities.

Communication

• Communicate effectively with the pharmacy team and participate in meetings and updates.

Qualifications

• High School Diploma or GED.
• PTCB or ExCPT certification (excluding Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluent in English (excluding Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Leadership or management experience.
• Previous Walgreens employment with high performance ratings.

Walgreens considers qualified applicants with arrest and conviction records. The salary range is $22.50 - $31.00 per hour, depending on various factors. This position is open until filled. Benefits details can be found at jobs.walgreens.com/benefits.