Pharmacy Operations Manager

Walgreens; Plainville (CT); On-site; USD 30,996 - 42,705; Full time

Job summary

A leading pharmacy chain in Connecticut is looking for a full-time pharmacy technician to oversee daily pharmacy operations and enhance patient experience. The ideal candidate will have at least one year of experience, PTCB certification, and strong customer service skills. Responsibilities include managing technician workflows, training staff, and engaging with customers. The position offers a competitive salary range from $22.50 to $31.00 per hour and requires a flexible schedule, including evenings and weekends.

Qualifications

• Minimum one year of pharmacy technician experience in retail or hospital setting.
• Fluency in English (reading, writing, and speaking) required.
• Willingness to work flexible schedule including evenings and weekends.

Responsibilities

• Manage non-clinical pharmacy operations and workflows.
• Oversee pharmacy technicians and cashiers.
• Ensure compliance with pharmacy policies and regulations.
• Train and develop pharmacy technician staff.
• Engage with customers to enhance their experience.

Skills

Customer service

Pharmacy operations

Leadership skills

Time management

Education

High School Diploma or GED

PTCB or ExCPT certification

Job description

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Job Description

Responsibilities

• Accountable for performing day‑to‑day non‑clinical pharmacy operations, administrative activities; ensures efficient workflow and a positive patient experience; serves as a full‑time certified pharmacy technician.
• Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions under the supervision of a pharmacist; supervising pharmacy technicians and cashiers per company policies and regulations.
• Responsible for the selection, scheduling, and development of pharmacy technician personnel; leads training, coaching, and performance management; makes decisions regarding discipline and termination.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves complaints and answers non‑clinical questions to ensure a positive experience; models customer‑service best practices.
• Develops strong relationships with customers by anticipating needs and proactively offering services; enhances the experience by focusing on healthcare services.
• Assists pharmacist in patient care delivery—registration, prescription data entry, medication preparation, counting, and verification (where allowed); completes physician calls under supervision; assists with vaccines, screenings, and other permissible services.
• Delegates, directs, and assigns non‑clinical work; ensures tasks are completed on‑time and holds others accountable.
• Prepares, files reports and records required by company and government agencies.
• Manages core workflow, coordinates daily schedule, recommends hours, and keeps pharmacy clean and stocked.
• Exercises independent judgment to ensure compliance with business activities and inventory tasks that do not require licensure; manages annual inventory preparation.
• Completes non‑clinical patient calls.
• Drives new technology/process roll‑out, champions change, and involves team around action planning; ensures proper operation and maintenance of equipment.
• Ensures security safeguards are in place; supports manager with diversion monitoring and reporting concerns.
• Communicates prescription errors to pharmacist; adheres to policies for pharmacy errors and continuous improvement.
• Processes insurance claims, follows up with insurers and providers, and participates in audits.
• Assists store and pharmacy managers in improving financials, quality, and service.
• Manages community outreach portal and assigns pharmacists to off‑site clinics; builds retail partnership relationships.
• Leads performance management of technicians; recommends decisions on discipline, termination, and constructive discipline policy; holds technicians accountable for attendance and timeliness.
• Accounts for hiring, onboarding, training, and scheduling of technicians; ensures timely training completion.
• Identifies knowledge gaps among team members and supports training via hands‑on or learning modules.
• Monitors licensure and certification status of pharmacy staff; documents status using Walgreens Verification System.
• Ensures procedures are followed for recruitment, record retention, and training per policy and law.
• Maintains PTCB certification through designated training and/or state‑required certification.
• Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
• Obtains necessary certifications, education credits, and training such as LTMP e‑modules; follows performance improvement plans.
• Seeks professional development, solicits feedback, and leverages supervisor as mentor.
• Communicates with team; relays messages from support center; participates in store/pharmacy meetings.

Basic Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in a retail or hospital setting.
• Fluent reading, writing, and speaking in English (except in Puerto Rico).
• Willingness to work flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).

Preferred Qualifications

• Previous people‑management/leadership experience.
• Previous work experience with Walgreens with an Exceeding Expectation performance evaluation.

Salary & Benefits

Salary range: Hourly $22.50 – $31.00

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens.

To review benefits, please copy and paste the following URL into your browser: jobs.walgreens.com/benefits

The role will remain open until filled.

Additional Information

Seniority level: Not applicable

Employment type: Full‑time

Job function: Management and Manufacturing