Pharmacy Operations Manager

Walgreens; Dallas (TX); On-site; USD 30,996 - 42,705; Full time

Job summary

A major pharmacy chain is seeking a Pharmacy Operations Manager in Dallas, Texas. The successful candidate will oversee day-to-day non-clinical pharmacy operations, manage pharmacy technicians, ensure a positive patient experience, and comply with all relevant regulations. The role requires relevant certification and experience, along with strong communication and customer service skills. Competitive salary range from $22.50 to $31.00 per hour, depending on experience.

Qualifications

• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluency in reading, writing, and speaking English.
• Willingness to obtain active immunization certification within 90 days.

Responsibilities

• Oversee day-to-day non-clinical pharmacy operations and ensure a positive patient experience.
• Engage customers and resolve complaints.
• Manage pharmacy workflow and coordinate daily schedule.
• Lead performance management of pharmacy technicians.
• Maintain required certifications and continuous professional development.

Skills

People management skills

Customer service skills

Communication skills

Flexibility in schedule

Education

High School Diploma or equivalent

PTCB or ExCPT certification

Job description

A Pharmacy Operations Manager oversees day‑to‑day non‑clinical pharmacy operations, ensuring a smooth workflow and a positive patient experience. The role requires a full‑time certified pharmacy technician who operates pharmacy systems under pharmacist supervision, supervises pharmacy technicians and cashiers, and manages personnel development.

Customer Experience

• Engage customers by greeting them and offering assistance with products and services, resolving complaints, and answering non‑clinical questions.
• Build strong relationships by anticipating needs and proactively offering services to enhance the health‑care experience.

Operations

• Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification (where legal).
• Complete patient and physician calls under pharmacist supervision, where allowed by law.
• Assist with healthcare service offerings such as vaccines and screenings, when authorized.
• Delegate, direct, and assign non‑clinical work, ensuring timely completion and accountability.
• Prepare and file required reports and records for the company and government agencies.
• Manage core pharmacy workflow, coordinate daily schedule, recommend hour allocation, and maintain a clean, stocked environment.
• Oversee inventory preparation and maintenance of pharmacy equipment.
• Adhere to Good Faith Dispensing policies and report prescription errors to the pharmacist.
• Ensure accurate processing of insurance claims and follow‑up with insurers and providers.
• Support financial analysis with the Store and Pharmacy Managers.
• Manage community outreach, coordinate immunization clinics and events, and build relationships with partners.

People & Performance Management

• Lead performance management of technicians, making discipline and termination decisions and ensuring compliance with laws.
• Handle hiring, onboarding, training, scheduling, and monitor timely training completion.
• Identify operational knowledge gaps and provide training support.
• Assist in monitoring licensure and certification status of pharmacy personnel.
• Ensure proper recruitment, record retention, and training procedures.

Training & Personal Development

• Maintain PTCB certification and any required state certifications.
• Continuously improve knowledge and skills related to pharmacy and healthcare.
• Complete required training modules and performance improvement plans.
• Seek professional development through self‑assessment, feedback, and mentorship.

Communication

• Communicate with the pharmacy team, relaying messages from support centers or key emails.
• Participate in store/pharmacy meetings, including 5‑minute updates and weekly check‑ins.

Basic Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except for certain locations.

Preferred Qualifications

• Previous people‑management/leadership experience.
• Previous work experience with Walgreens with an exceeding expectation rating.

We will consider employment of qualified applicants with arrest and conviction records.

The current salary range for this position is $22.50 per hour – $31.00 per hour. Actual hourly salary depends on factors such as geography, skill, experience, and other relevant factors.

This role will remain open until filled. To review benefits, please copy and paste the following URL into your browser: jobs.walgreens.com/benefits