Pharmacy Operations Manager

Walgreens; Romeoville (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated full-time certified pharmacy technician to join their team. This role involves overseeing day-to-day pharmacy operations, ensuring a positive customer experience, and managing pharmacy personnel. You will engage with customers, assist with their needs, and support healthcare services. If you are passionate about patient care and have a knack for leadership, this opportunity allows you to grow in a dynamic environment while making a significant impact on community health.

Qualifications

• High School Diploma or equivalent required.
• PTCB certification and at least one year of pharmacy technician experience.

Responsibilities

• Oversee pharmacy operations and ensure compliance with laws.
• Engage with customers to enhance their experience and resolve issues.
• Lead training and performance management of pharmacy technicians.

Skills

Customer Service

Pharmacy Operations

Team Leadership

Communication Skills

Problem Solving

Education

High School Diploma or GED

PTCB or ExCPT Certification

Job description

Job Responsibilities and Expectations

• Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions under pharmacist supervision. Supervise pharmacy technicians and cashiers within legal and company guidelines.
• Lead the selection, scheduling, training, coaching, and performance management of pharmacy technician personnel. Make decisions regarding performance, discipline, and termination.

Customer Experience

• Engage with customers and patients, greet them, assist with products and services, resolve complaints, and respond to requests promptly to ensure a positive experience. Share customer service best practices.
• Develop strong customer relationships by anticipating needs and proactively offering healthcare services to enhance their experience.

Operations

• Assist pharmacists in patient care activities such as registration, prescription data entry, medication preparation, counting, and verification. Handle patient and physician calls under pharmacist supervision. Support healthcare offerings like vaccinations and health screenings where law permits.
• Delegate, direct, and assign non-clinical work within legal and company guidelines, ensuring timely completion and workflow efficiency.
• Prepare and file reports for company and government agencies as directed by the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow, organize daily activities, recommend staffing levels, and ensure the pharmacy is clean, stocked, and orderly.
• Ensure compliance and execute administrative and inventory management tasks, including annual inventory preparation, under pharmacist supervision.
• Complete non-clinical patient calls, drive technology and process improvements, and maintain pharmacy equipment and security measures.
• Adhere to Good Faith Dispensing policies, support security and diversion monitoring, and report concerns to the Pharmacy Manager.
• Process insurance claims accurately, resolve customer issues, follow up with insurance and providers, and participate in audits.
• Support pharmacy financial, operational, and customer service improvements, and coordinate community outreach and off-site immunization clinics.

People & Performance Management

• Lead technician performance management, including disciplinary actions and compliance with laws. Ensure technician adherence to attendance and timeliness standards.
• Oversee technician hiring, onboarding, training, and scheduling, and address knowledge gaps through training or learning modules.
• Monitor licensure, registration, and certification compliance among pharmacy staff using Walgreens resources and ensure proper documentation and recordkeeping.

Training & Personal Development

• Maintain PTCB certification and other required credentials. Pursue ongoing professional development and training as mandated.
• Seek feedback, monitor performance, and leverage mentorship opportunities for growth.

Communication

• Communicate effectively with the pharmacy team and relay messages from support centers or other sources. Participate in store and pharmacy meetings, including briefings and check-ins.

Minimum Requirements

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluency in English (reading, writing, speaking), except in Puerto Rico.
• Willingness to work flexible hours, including evenings and weekends.