Pharmacy Operations Manager

Walgreens; Bolingbrook (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated full-time certified pharmacy technician to enhance patient care and operational efficiency. This role involves overseeing pharmacy operations, leading a team of technicians, and ensuring compliance with healthcare regulations. You will engage with customers to improve their experience and support community health initiatives. If you are passionate about pharmacy and eager to make a difference in patient care, this opportunity is perfect for you, offering a dynamic work environment and the chance to grow within the healthcare field.

Qualifications

• 1+ years of experience as a pharmacy technician in retail or hospital settings.
• Maintain PTCB certification and pursue ongoing education.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities.
• Lead the selection, training, and performance management of pharmacy technicians.

Skills

Customer Service

Pharmacy Operations

Leadership

Inventory Management

Communication

Education

High School Diploma or GED

PTCB or ExCPT Certification

Job description

Job Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information, process prescriptions, and assist with healthcare services under pharmacist supervision, including administering vaccines and health screenings where permitted by law.
• Lead the selection, scheduling, training, coaching, and performance management of pharmacy technicians, including making decisions on discipline and termination.

Customer Experience

• Engage customers and patients, resolve complaints, respond to requests, and answer non-clinical questions to enhance the customer experience. Share best practices in customer service.
• Build strong relationships by anticipating needs and proactively offering services, focusing on healthcare services to improve the overall experience.

Operations

• Assist pharmacists in delivering patient care, including registration, prescription data entry, medication preparation, and patient communication, under supervision and where legally permitted.
• Exercise independent judgment within authorized guidelines to delegate non-clinical tasks, ensure timely completion, and maintain workflow efficiency.
• Prepare reports, manage pharmacy workflow, coordinate daily activities, and ensure the pharmacy is well-stocked and maintained.
• Manage inventory and administrative activities, including recordkeeping, security, and compliance, under pharmacist direction.
• Ensure adherence to Good Faith Dispensing policies and support asset protection measures, reporting concerns to management.
• Process insurance claims accurately, resolve issues, and participate in audits to ensure compliance and financial health.
• Support community outreach, coordinate off-site immunization clinics, and build retail partnerships.

People & Performance Management

• Lead technician performance management, including disciplinary actions, hiring, onboarding, training, and scheduling, ensuring compliance with legal and regulatory standards.
• Identify training gaps, support professional development, and ensure all licensures and certifications are maintained and compliant.

Training & Personal Development

• Maintain PTCB certification and pursue ongoing education and training to stay current in pharmacy and healthcare fields.
• Engage in performance improvement activities, seek feedback, and leverage mentorship opportunities.

Communication

• Maintain effective communication with the pharmacy team and participate in store meetings and check-ins.

Minimum Requirements

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (excluding Puerto Rico).
• At least one year of experience as a pharmacy technician in retail or hospital settings.
• Fluent in reading, writing, and speaking English (excluding Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.